Firm competitive advantage through relationship management : : a theory for successful sustainable growth / / Bartosz Deszczyński.
Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This...
Saved in:
Superior document: | Palgrave pivot |
---|---|
: | |
Place / Publishing House: | Cham : : Springer International Publishing AG,, 2021. ©2021. |
Year of Publication: | 2021 |
Language: | English |
Series: | Palgrave pivot
|
Physical Description: | 1 online resource (294 pages) :; illustrations |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
993548248404498 |
---|---|
ctrlnum |
(CKB)4100000011807144 (MiAaPQ)EBC6527531 (Au-PeEL)EBL6527531 (OCoLC)1249475356 (oapen)https://directory.doabooks.org/handle/20.500.12854/67995 (PPN)254726348 (EXLCZ)994100000011807144 |
collection |
bib_alma |
record_format |
marc |
spelling |
Deszczyński, Bartosz. Firm competitive advantage through relationship management : a theory for successful sustainable growth / Bartosz Deszczyński. Springer Nature 2021 Cham : Springer International Publishing AG, 2021. ©2021. 1 online resource (294 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Palgrave pivot Description based on publisher supplied metadata and other sources. Intro -- Preface -- References -- Acknowledgements -- Contents -- Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Research on the Competitive Advantage of the Firm -- 1.1 Dominating Schools of Strategic Management -- 1.2 The Discourse on the Locus of Competitive Advantage -- References -- Chapter 2: Theoretical Foundations of the Relationship Management Mid-Range Theory -- 2.1 The Domain of Relationship Management -- 2.2 The Boundaries of RM Mid-Range Theory -- References -- Chapter 3: Relationship Management Maturity -- 3.1 The Design and Introductory Steps of RM Maturity Conceptualization -- 3.2 The Strategic Dimension of RM Maturity -- 3.3 The Processual and ICT Dimensions of RM Maturity -- References -- Chapter 4: Validating the Relationship Management Maturity Concept -- 4.1 The Design of a Research Tool on RM Maturity -- 4.2 Analytical Strategy -- 4.3 The Empirical Results on RM Maturity and Competitive Advantage -- References -- Chapter 5: Developing the Relationship Management Upper Mid-Range Theory -- 5.1 The Final Proposal of the RM Maturity Model and Its Practical Interpretation -- 5.2 Relational Niche -- 5.3 Illustrative Examples of RM Practice -- References -- Final Note -- References -- Index. Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management. English Politechnika Poznańska Customer relations Management. Success in business. Customer Relationship Management Management Business Strategy/Leadership Project Management Business Strategy and Leadership relationship management business ethics corporate social responsibility strategy leadership Resource-Advantage Theory value creation Service Profit Chain Open Access Customer services Management & management techniques Business strategy 3-030-67337-5 |
language |
English |
format |
eBook |
author |
Deszczyński, Bartosz. |
spellingShingle |
Deszczyński, Bartosz. Firm competitive advantage through relationship management : a theory for successful sustainable growth / Palgrave pivot Intro -- Preface -- References -- Acknowledgements -- Contents -- Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Research on the Competitive Advantage of the Firm -- 1.1 Dominating Schools of Strategic Management -- 1.2 The Discourse on the Locus of Competitive Advantage -- References -- Chapter 2: Theoretical Foundations of the Relationship Management Mid-Range Theory -- 2.1 The Domain of Relationship Management -- 2.2 The Boundaries of RM Mid-Range Theory -- References -- Chapter 3: Relationship Management Maturity -- 3.1 The Design and Introductory Steps of RM Maturity Conceptualization -- 3.2 The Strategic Dimension of RM Maturity -- 3.3 The Processual and ICT Dimensions of RM Maturity -- References -- Chapter 4: Validating the Relationship Management Maturity Concept -- 4.1 The Design of a Research Tool on RM Maturity -- 4.2 Analytical Strategy -- 4.3 The Empirical Results on RM Maturity and Competitive Advantage -- References -- Chapter 5: Developing the Relationship Management Upper Mid-Range Theory -- 5.1 The Final Proposal of the RM Maturity Model and Its Practical Interpretation -- 5.2 Relational Niche -- 5.3 Illustrative Examples of RM Practice -- References -- Final Note -- References -- Index. |
author_facet |
Deszczyński, Bartosz. |
author_variant |
b d bd |
author_sort |
Deszczyński, Bartosz. |
title |
Firm competitive advantage through relationship management : a theory for successful sustainable growth / |
title_sub |
a theory for successful sustainable growth / |
title_full |
Firm competitive advantage through relationship management : a theory for successful sustainable growth / Bartosz Deszczyński. |
title_fullStr |
Firm competitive advantage through relationship management : a theory for successful sustainable growth / Bartosz Deszczyński. |
title_full_unstemmed |
Firm competitive advantage through relationship management : a theory for successful sustainable growth / Bartosz Deszczyński. |
title_auth |
Firm competitive advantage through relationship management : a theory for successful sustainable growth / |
title_new |
Firm competitive advantage through relationship management : |
title_sort |
firm competitive advantage through relationship management : a theory for successful sustainable growth / |
series |
Palgrave pivot |
series2 |
Palgrave pivot |
publisher |
Springer Nature Springer International Publishing AG, |
publishDate |
2021 |
physical |
1 online resource (294 pages) : illustrations |
contents |
Intro -- Preface -- References -- Acknowledgements -- Contents -- Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Research on the Competitive Advantage of the Firm -- 1.1 Dominating Schools of Strategic Management -- 1.2 The Discourse on the Locus of Competitive Advantage -- References -- Chapter 2: Theoretical Foundations of the Relationship Management Mid-Range Theory -- 2.1 The Domain of Relationship Management -- 2.2 The Boundaries of RM Mid-Range Theory -- References -- Chapter 3: Relationship Management Maturity -- 3.1 The Design and Introductory Steps of RM Maturity Conceptualization -- 3.2 The Strategic Dimension of RM Maturity -- 3.3 The Processual and ICT Dimensions of RM Maturity -- References -- Chapter 4: Validating the Relationship Management Maturity Concept -- 4.1 The Design of a Research Tool on RM Maturity -- 4.2 Analytical Strategy -- 4.3 The Empirical Results on RM Maturity and Competitive Advantage -- References -- Chapter 5: Developing the Relationship Management Upper Mid-Range Theory -- 5.1 The Final Proposal of the RM Maturity Model and Its Practical Interpretation -- 5.2 Relational Niche -- 5.3 Illustrative Examples of RM Practice -- References -- Final Note -- References -- Index. |
isbn |
3-030-67338-3 3-030-67337-5 |
callnumber-first |
H - Social Science |
callnumber-subject |
HF - Commerce |
callnumber-label |
HF4999 |
callnumber-sort |
HF 44999.2 46182 |
illustrated |
Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.812 |
dewey-sort |
3658.812 |
dewey-raw |
658.812 |
dewey-search |
658.812 |
oclc_num |
1249475356 |
work_keys_str_mv |
AT deszczynskibartosz firmcompetitiveadvantagethroughrelationshipmanagementatheoryforsuccessfulsustainablegrowth |
status_str |
n |
ids_txt_mv |
(CKB)4100000011807144 (MiAaPQ)EBC6527531 (Au-PeEL)EBL6527531 (OCoLC)1249475356 (oapen)https://directory.doabooks.org/handle/20.500.12854/67995 (PPN)254726348 (EXLCZ)994100000011807144 |
carrierType_str_mv |
cr |
hierarchy_parent_title |
Palgrave pivot |
is_hierarchy_title |
Firm competitive advantage through relationship management : a theory for successful sustainable growth / |
container_title |
Palgrave pivot |
_version_ |
1796652150084861955 |
fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03603nam a22003973i 4500</leader><controlfield tag="001">993548248404498</controlfield><controlfield tag="005">20221012165954.0</controlfield><controlfield tag="006">m o d | </controlfield><controlfield tag="007">cr#cnu||||||||</controlfield><controlfield tag="008">210901s2021 sz a o 001|0 eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3-030-67338-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CKB)4100000011807144</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(MiAaPQ)EBC6527531</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(Au-PeEL)EBL6527531</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1249475356</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(oapen)https://directory.doabooks.org/handle/20.500.12854/67995</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PPN)254726348</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(EXLCZ)994100000011807144</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">MiAaPQ</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">MiAaPQ</subfield><subfield code="d">MiAaPQ</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HF4999.2-6182</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Deszczyński, Bartosz.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Firm competitive advantage through relationship management :</subfield><subfield code="b">a theory for successful sustainable growth /</subfield><subfield code="c">Bartosz Deszczyński.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="b">Springer Nature</subfield><subfield code="c">2021</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cham :</subfield><subfield code="b">Springer International Publishing AG,</subfield><subfield code="c">2021.</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">©2021.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (294 pages) :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Palgrave pivot</subfield></datafield><datafield tag="588" ind1=" " ind2=" "><subfield code="a">Description based on publisher supplied metadata and other sources.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Intro -- Preface -- References -- Acknowledgements -- Contents -- Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Research on the Competitive Advantage of the Firm -- 1.1 Dominating Schools of Strategic Management -- 1.2 The Discourse on the Locus of Competitive Advantage -- References -- Chapter 2: Theoretical Foundations of the Relationship Management Mid-Range Theory -- 2.1 The Domain of Relationship Management -- 2.2 The Boundaries of RM Mid-Range Theory -- References -- Chapter 3: Relationship Management Maturity -- 3.1 The Design and Introductory Steps of RM Maturity Conceptualization -- 3.2 The Strategic Dimension of RM Maturity -- 3.3 The Processual and ICT Dimensions of RM Maturity -- References -- Chapter 4: Validating the Relationship Management Maturity Concept -- 4.1 The Design of a Research Tool on RM Maturity -- 4.2 Analytical Strategy -- 4.3 The Empirical Results on RM Maturity and Competitive Advantage -- References -- Chapter 5: Developing the Relationship Management Upper Mid-Range Theory -- 5.1 The Final Proposal of the RM Maturity Model and Its Practical Interpretation -- 5.2 Relational Niche -- 5.3 Illustrative Examples of RM Practice -- References -- Final Note -- References -- Index.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">English</subfield></datafield><datafield tag="536" ind1=" " ind2=" "><subfield code="a">Politechnika Poznańska</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations</subfield><subfield code="x">Management.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Success in business.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Customer Relationship Management</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Management</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Business Strategy/Leadership</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Project Management</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Business Strategy and Leadership</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">relationship management</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">business ethics</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">corporate social responsibility</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">strategy</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">leadership</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Resource-Advantage Theory</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">value creation</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service Profit Chain</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Open Access</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Customer services</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Management & management techniques</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Business strategy</subfield></datafield><datafield tag="776" ind1="0" ind2=" "><subfield code="z">3-030-67337-5</subfield></datafield><datafield tag="906" ind1=" " ind2=" "><subfield code="a">BOOK</subfield></datafield><datafield tag="ADM" ind1=" " ind2=" "><subfield code="b">2023-05-20 16:08:57 Europe/Vienna</subfield><subfield code="f">system</subfield><subfield code="c">marc21</subfield><subfield code="a">2021-04-03 23:05:43 Europe/Vienna</subfield><subfield code="g">false</subfield></datafield><datafield tag="AVE" ind1=" " ind2=" "><subfield code="i">DOAB Directory of Open Access Books</subfield><subfield code="P">DOAB Directory of Open Access Books</subfield><subfield code="x">https://eu02.alma.exlibrisgroup.com/view/uresolver/43ACC_OEAW/openurl?u.ignore_date_coverage=true&portfolio_pid=5338797040004498&Force_direct=true</subfield><subfield code="Z">5338797040004498</subfield><subfield code="b">Available</subfield><subfield code="8">5338797040004498</subfield></datafield></record></collection> |