Customer service in health care : : a grassroots approach to creating a culture of service excellence / / Kristin Baird.
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| Place / Publishing House: | San Francisco : : Jossey-Bass ;, Chicago : : Health Forum,, [2000] 2000 |
| Year of Publication: | 2000 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (179 pages) :; illustrations |
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