Customer service in health care : : a grassroots approach to creating a culture of service excellence / / Kristin Baird.
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| Place / Publishing House: | San Francisco : : Jossey-Bass ;, Chicago : : Health Forum,, [2000] 2000 |
| Year of Publication: | 2000 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (179 pages) :; illustrations |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 9781119020318 1556482698 (pbk.) 9780787952518 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Kristin Baird. |