Knowledge Solutions : : Tools, Methods, and Approaches to Drive Organizational Performance.

Knowledge Solutions : : Tools, Methods, and Approaches to Drive Organizational Performance.

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Bibliographic Details
:
Serrat, Olivier.
Place / Publishing House:Singapore : : Springer Singapore Pte. Limited,, 2017.
©2017.
Year of Publication:2017
Edition:1st ed.
Language:English
Online Access:
Physical Description:1 online resource (1098 pages)
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Table of Contents:
  • Intro
  • Foreword
  • Preface
  • Contents
  • Author and Contributors
  • Strategy Development
  • 1 Linking Research to Practice
  • Knowledge Increases by Diffusion and Grows by Dispersion
  • Articulating a Dissemination Policy
  • Drawing a Dissemination Plan
  • Developing a Dissemination Strategy
  • Applying Dissemination Tactics
  • 2 Creating and Running Partnerships
  • Enhancing Strategic Alliances
  • Drivers of Success
  • Drivers of Failure
  • Guidelines for Managers
  • Guidelines for Project Officers
  • Creating and Running Partnerships
  • 3 Reading the Future
  • Rationale
  • Readjusting Mindsets
  • Thinking the Unthinkable
  • Abandoning Stale Pursuits
  • Reference
  • 4 Auditing Knowledge
  • Definition
  • Purpose
  • Deliverables
  • Constituents of Knowledge Audits
  • Further Reading
  • 5 The Sustainable Livelihoods Approach
  • Livelihoods
  • The Sustainable Livelihoods Approach
  • Capital Assets
  • Vulnerability Context
  • Policies and Institutions
  • Livelihood Strategies and Outcomes
  • Implications
  • Caveat
  • Further Reading
  • 6 Outcome Mapping
  • Rationale
  • Definition
  • The Stages of Outcome Mapping
  • Benefits
  • The Importance of Participation
  • Further Reading
  • 7 Culture Theory
  • Rationale
  • Definition
  • Applications
  • Characteristics
  • Benefits
  • Reference
  • Further Reading
  • 8 The Most Significant Change Technique
  • Rationale
  • Definition
  • Benefits
  • Process
  • Enablers
  • Caution
  • Further Reading
  • 9 Social Network Analysis
  • Rationale
  • Definition
  • Benefits
  • Process
  • Reference
  • 10 Overcoming Roadblocks to Learning
  • Background
  • The Bias for Action
  • Undiscussables
  • Commitment to the Cause
  • Advocacy at the Expense of Inquiry
  • Cultural Bias
  • Practicing What Is Preached
  • The Funding Environment
  • Thinking Strategically About Learning
  • The Role of Leadership
  • Learning to Unlearn.
  • Organizational Structure
  • Knowledge Inaction
  • False Images
  • (Lack of) Penalties for Not Learning
  • Multiplying Agendas
  • Exclusion
  • Complexity
  • References
  • Further Reading
  • 11 Building a Learning Organization
  • The Learning Organization Model
  • Organization
  • People
  • Knowledge
  • Technology
  • References
  • 12 Building Institutional Capacity for Development
  • Rationale
  • Participation
  • Democratic Processes
  • Institutions
  • Further Reading
  • 13 Learning Lessons with Knowledge Audits
  • Introduction
  • Knowledge, Relationships, Context, and External Environment
  • Audiences
  • Interfaces
  • Architecture
  • Knowledge Management Tools
  • Putting It All Together: The Strategic Framework
  • Business Planning
  • Auditing Knowledge
  • Knowledge Audit Methodology
  • The Survey of Perceptions
  • Survey Results
  • Associated Initiatives
  • References
  • Further Reading
  • 14 Enhancing Knowledge Management Strategies
  • Background
  • Enhancing Knowledge Management Under ADB's Strategy 2020
  • Articulating Actions/Outputs
  • Identifying Complementary Measures Contributing to Actions/Outputs
  • Appendix: Results Framework for the Action Plan
  • References
  • 15 From Strategy to Practice
  • Preamble
  • Scenario Thinking
  • Navigating a Strategy
  • Strategy as Practice
  • Further Reading
  • 16 Marketing in the Public Sector
  • Transforming the Public Sector
  • Marketing and the Public Sector
  • Marketing in the Public Sector
  • A Road Map for Improved Marketing Performance
  • References
  • Further Reading
  • 17 The Future of Social Marketing
  • Introduction
  • Definition
  • The Dimensions of Social Marketing
  • The Importance of Process
  • Social Marketing for a Sustainable Future
  • References
  • Further Reading
  • 18 Design Thinking
  • A Design for Life
  • Defining Design
  • Inside the Design Thinking Process
  • Designing Business.
  • References
  • Further Reading
  • 19 Seeking Feedback on Learning for Change
  • Learning to Change …
  • … With Feedback
  • Overall Results
  • The Organization Subsystem
  • The People Subsystem
  • The Knowledge Subsystem
  • The Technology Subsystem
  • Subsystem Comparison
  • Concluding Remarks
  • Appendix 1: Seeking Feedback on Learning for Change
  • Organization Subsystem
  • People
  • Knowledge
  • Technology
  • Number of Respondents by Department and Staff Category
  • The Organization Subsystem
  • The People Subsystem
  • The Knowledge Subsystem
  • The Technology Subsystem
  • The People Subsystem by Staff Category
  • Reference
  • 20 A Primer on Intellectual Capital
  • Karl Marx Redux
  • The Wealth of Knowledge
  • Define: Intellectual Capital
  • Managing Intellectual Capital
  • Moving from First- to Third-Generation Thinking …
  • … With Early Steps
  • References
  • Further Reading
  • 21 Political Economy Analysis for Development Effectiveness
  • Define: Political Economy
  • A Précis on Political Economy Analysis
  • Reference
  • 22 The Premortem Technique
  • Why History Repeats Itself
  • On Safe Silence, Bias, and Dissent
  • There's No Risk of Accident for Someone Who Is Dead
  • References
  • Further Reading
  • 23 Future Search Conferencing
  • On Politics by Other Means
  • Back to the Future
  • The Flux Capacitator
  • To Infinity and Beyond
  • References
  • 24 Theories of Change
  • The Complexity of Social Change Processes
  • Explicating Assumptions …
  • Between Intentions and Results Lies a Theory of Change
  • Reference
  • Further Reading
  • 25 On Resilient Organizations
  • Darwin Semper Vivens
  • The Case for Organizational Resilience
  • Dimensions of Organizational Resilience
  • Reference
  • 26 Past Visions of Rural Asia's Future
  • Picturing the 2010s by Way of the 1960s
  • References
  • Further Reading
  • Management Techniques.
  • 27 Output Accomplishment and the Design and Monitoring Framework
  • Further Reading
  • 28 Managing Knowledge Workers
  • Rationale
  • Managing Talent
  • … With Knowledge Managers
  • 29 Focusing on Project Metrics
  • 30 Notions of Knowledge Management
  • What Is Knowledge?
  • Model of Learning Progression
  • Knowledge Agents
  • Modes of Knowledge Creation
  • Knowledge Management Levels
  • Knowledge Management Architecture
  • Leadership
  • Organization
  • Technology
  • Learning
  • Core Knowledge Activities
  • Knowledge Management Activities
  • Cultural Roadblocks to Knowledge Management Success
  • Psychological Factors
  • Social Factors
  • Assessing the Behavior-Performance Continuum
  • Early Pathways to Progress
  • Getting Results from Knowledge Management
  • Building Commitment
  • Reference
  • Further Reading
  • 31 The Reframing Matrix
  • Rationale
  • Definition
  • Process
  • Reference
  • 32 The Five Whys Technique
  • Rationale
  • The Five Whys Technique
  • Process
  • Caveat
  • Further Reading
  • 33 The SCAMPER Technique
  • Rationale
  • The SCAMPER Technique
  • Caveat
  • Reference
  • 34 Conducting Effective Meetings
  • Rationale
  • Managing Meetings
  • The Chairperson's Role
  • Different Kinds of Meetings
  • Further Reading
  • 35 Managing by Walking Around
  • Background
  • Rationale
  • Approach
  • Benefits
  • Reference
  • 36 Growing Managers, not Bosses
  • Imagine
  • The Right Stuff
  • Managerial Responsibility
  • Manager Development
  • Growing Managers
  • Afterword
  • Further Reading
  • 37 Understanding and Developing Emotional Intelligence
  • Introduction
  • Definition
  • Benefits
  • The Model
  • Can Emotional Intelligence Be Learned?
  • Promoting Emotional Intelligence in the Workplace
  • References
  • Further Reading
  • 38 The Roots of an Emerging Discipline
  • Preamble
  • Background
  • The Present
  • Prospects
  • Further Reading.
  • 39 Understanding Complexity
  • Introduction
  • The End of Certainty
  • Defining Complexity
  • Key Concepts of Complexity Theory
  • Complexity Theory, Aid, and Development
  • References
  • 40 A Primer on Organizational Culture
  • In Brief
  • Organizational Culture Defined
  • Strong and Weak Cultures
  • Organizational Culture and Change
  • Organizational Learning for Change
  • Further Reading
  • 41 A Primer on Organizational Learning
  • In Brief
  • On Learning Organizations
  • … And Organizational Learning
  • References
  • Further Reading
  • 42 Fast and Effective Change Management
  • Introduction
  • Why We Resist Change
  • Strategies for Overcoming Resistance
  • Getting Past the Valley of Despair
  • The 3 C's Communication Strategy
  • Discretionary Effort, Not Compliance
  • Fast and Effective Change Management
  • References
  • Further Reading
  • 43 New-Age Branding and the Public Sector
  • Background
  • Definitions
  • A Primer on Branding
  • Branding and Social Marketing
  • Branding, Relationships, and Behavior
  • References
  • Further Reading
  • 44 A Primer on Talent Management
  • The Genesis of Talent Management
  • Discovering Talent Management
  • "Undefining Talent"
  • Five Elements of a Talent Formula
  • Strategic Perspectives
  • Toward Integrated Talent Management?
  • Leading Mavericks
  • References
  • Further Reading
  • 45 Sparking Innovations in Management
  • Celebrating a Century of Management
  • The Poverty of Management
  • Managing with Imagination
  • Sparking Management Innovation
  • Visions of the Present
  • References
  • Further Reading
  • 46 Crafting a Knowledge Management Results Framework
  • Background
  • Enhancing Knowledge Management Under ADB's Strategy 2020
  • Crafting a Knowledge Management Results Framework
  • References
  • 47 Seeding Knowledge Solutions Before, During, and After
  • The Age of Competence.
  • Learning Before, During, and After ….

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