Knowledge Solutions : : Tools, Methods, and Approaches to Drive Organizational Performance.
Saved in:
: | |
---|---|
Place / Publishing House: | Singapore : : Springer Singapore Pte. Limited,, 2017. ©2017. |
Year of Publication: | 2017 |
Edition: | 1st ed. |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (1098 pages) |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
5005576871 |
---|---|
ctrlnum |
(MiAaPQ)5005576871 (Au-PeEL)EBL5576871 (OCoLC)1066188759 |
collection |
bib_alma |
record_format |
marc |
spelling |
Serrat, Olivier. Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. 1st ed. Singapore : Springer Singapore Pte. Limited, 2017. ©2017. 1 online resource (1098 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Intro -- Foreword -- Preface -- Contents -- Author and Contributors -- Strategy Development -- 1 Linking Research to Practice -- Knowledge Increases by Diffusion and Grows by Dispersion -- Articulating a Dissemination Policy -- Drawing a Dissemination Plan -- Developing a Dissemination Strategy -- Applying Dissemination Tactics -- 2 Creating and Running Partnerships -- Enhancing Strategic Alliances -- Drivers of Success -- Drivers of Failure -- Guidelines for Managers -- Guidelines for Project Officers -- Creating and Running Partnerships -- 3 Reading the Future -- Rationale -- Readjusting Mindsets -- Thinking the Unthinkable -- Abandoning Stale Pursuits -- Reference -- 4 Auditing Knowledge -- Definition -- Purpose -- Deliverables -- Constituents of Knowledge Audits -- Further Reading -- 5 The Sustainable Livelihoods Approach -- Livelihoods -- The Sustainable Livelihoods Approach -- Capital Assets -- Vulnerability Context -- Policies and Institutions -- Livelihood Strategies and Outcomes -- Implications -- Caveat -- Further Reading -- 6 Outcome Mapping -- Rationale -- Definition -- The Stages of Outcome Mapping -- Benefits -- The Importance of Participation -- Further Reading -- 7 Culture Theory -- Rationale -- Definition -- Applications -- Characteristics -- Benefits -- Reference -- Further Reading -- 8 The Most Significant Change Technique -- Rationale -- Definition -- Benefits -- Process -- Enablers -- Caution -- Further Reading -- 9 Social Network Analysis -- Rationale -- Definition -- Benefits -- Process -- Reference -- 10 Overcoming Roadblocks to Learning -- Background -- The Bias for Action -- Undiscussables -- Commitment to the Cause -- Advocacy at the Expense of Inquiry -- Cultural Bias -- Practicing What Is Preached -- The Funding Environment -- Thinking Strategically About Learning -- The Role of Leadership -- Learning to Unlearn. Organizational Structure -- Knowledge Inaction -- False Images -- (Lack of) Penalties for Not Learning -- Multiplying Agendas -- Exclusion -- Complexity -- References -- Further Reading -- 11 Building a Learning Organization -- The Learning Organization Model -- Organization -- People -- Knowledge -- Technology -- References -- 12 Building Institutional Capacity for Development -- Rationale -- Participation -- Democratic Processes -- Institutions -- Further Reading -- 13 Learning Lessons with Knowledge Audits -- Introduction -- Knowledge, Relationships, Context, and External Environment -- Audiences -- Interfaces -- Architecture -- Knowledge Management Tools -- Putting It All Together: The Strategic Framework -- Business Planning -- Auditing Knowledge -- Knowledge Audit Methodology -- The Survey of Perceptions -- Survey Results -- Associated Initiatives -- References -- Further Reading -- 14 Enhancing Knowledge Management Strategies -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Articulating Actions/Outputs -- Identifying Complementary Measures Contributing to Actions/Outputs -- Appendix: Results Framework for the Action Plan -- References -- 15 From Strategy to Practice -- Preamble -- Scenario Thinking -- Navigating a Strategy -- Strategy as Practice -- Further Reading -- 16 Marketing in the Public Sector -- Transforming the Public Sector -- Marketing and the Public Sector -- Marketing in the Public Sector -- A Road Map for Improved Marketing Performance -- References -- Further Reading -- 17 The Future of Social Marketing -- Introduction -- Definition -- The Dimensions of Social Marketing -- The Importance of Process -- Social Marketing for a Sustainable Future -- References -- Further Reading -- 18 Design Thinking -- A Design for Life -- Defining Design -- Inside the Design Thinking Process -- Designing Business. References -- Further Reading -- 19 Seeking Feedback on Learning for Change -- Learning to Change … -- … With Feedback -- Overall Results -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- Subsystem Comparison -- Concluding Remarks -- Appendix 1: Seeking Feedback on Learning for Change -- Organization Subsystem -- People -- Knowledge -- Technology -- Number of Respondents by Department and Staff Category -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- The People Subsystem by Staff Category -- Reference -- 20 A Primer on Intellectual Capital -- Karl Marx Redux -- The Wealth of Knowledge -- Define: Intellectual Capital -- Managing Intellectual Capital -- Moving from First- to Third-Generation Thinking … -- … With Early Steps -- References -- Further Reading -- 21 Political Economy Analysis for Development Effectiveness -- Define: Political Economy -- A Précis on Political Economy Analysis -- Reference -- 22 The Premortem Technique -- Why History Repeats Itself -- On Safe Silence, Bias, and Dissent -- There's No Risk of Accident for Someone Who Is Dead -- References -- Further Reading -- 23 Future Search Conferencing -- On Politics by Other Means -- Back to the Future -- The Flux Capacitator -- To Infinity and Beyond -- References -- 24 Theories of Change -- The Complexity of Social Change Processes -- Explicating Assumptions … -- Between Intentions and Results Lies a Theory of Change -- Reference -- Further Reading -- 25 On Resilient Organizations -- Darwin Semper Vivens -- The Case for Organizational Resilience -- Dimensions of Organizational Resilience -- Reference -- 26 Past Visions of Rural Asia's Future -- Picturing the 2010s by Way of the 1960s -- References -- Further Reading -- Management Techniques. 27 Output Accomplishment and the Design and Monitoring Framework -- Further Reading -- 28 Managing Knowledge Workers -- Rationale -- Managing Talent -- … With Knowledge Managers -- 29 Focusing on Project Metrics -- 30 Notions of Knowledge Management -- What Is Knowledge? -- Model of Learning Progression -- Knowledge Agents -- Modes of Knowledge Creation -- Knowledge Management Levels -- Knowledge Management Architecture -- Leadership -- Organization -- Technology -- Learning -- Core Knowledge Activities -- Knowledge Management Activities -- Cultural Roadblocks to Knowledge Management Success -- Psychological Factors -- Social Factors -- Assessing the Behavior-Performance Continuum -- Early Pathways to Progress -- Getting Results from Knowledge Management -- Building Commitment -- Reference -- Further Reading -- 31 The Reframing Matrix -- Rationale -- Definition -- Process -- Reference -- 32 The Five Whys Technique -- Rationale -- The Five Whys Technique -- Process -- Caveat -- Further Reading -- 33 The SCAMPER Technique -- Rationale -- The SCAMPER Technique -- Caveat -- Reference -- 34 Conducting Effective Meetings -- Rationale -- Managing Meetings -- The Chairperson's Role -- Different Kinds of Meetings -- Further Reading -- 35 Managing by Walking Around -- Background -- Rationale -- Approach -- Benefits -- Reference -- 36 Growing Managers, not Bosses -- Imagine -- The Right Stuff -- Managerial Responsibility -- Manager Development -- Growing Managers -- Afterword -- Further Reading -- 37 Understanding and Developing Emotional Intelligence -- Introduction -- Definition -- Benefits -- The Model -- Can Emotional Intelligence Be Learned? -- Promoting Emotional Intelligence in the Workplace -- References -- Further Reading -- 38 The Roots of an Emerging Discipline -- Preamble -- Background -- The Present -- Prospects -- Further Reading. 39 Understanding Complexity -- Introduction -- The End of Certainty -- Defining Complexity -- Key Concepts of Complexity Theory -- Complexity Theory, Aid, and Development -- References -- 40 A Primer on Organizational Culture -- In Brief -- Organizational Culture Defined -- Strong and Weak Cultures -- Organizational Culture and Change -- Organizational Learning for Change -- Further Reading -- 41 A Primer on Organizational Learning -- In Brief -- On Learning Organizations -- … And Organizational Learning -- References -- Further Reading -- 42 Fast and Effective Change Management -- Introduction -- Why We Resist Change -- Strategies for Overcoming Resistance -- Getting Past the Valley of Despair -- The 3 C's Communication Strategy -- Discretionary Effort, Not Compliance -- Fast and Effective Change Management -- References -- Further Reading -- 43 New-Age Branding and the Public Sector -- Background -- Definitions -- A Primer on Branding -- Branding and Social Marketing -- Branding, Relationships, and Behavior -- References -- Further Reading -- 44 A Primer on Talent Management -- The Genesis of Talent Management -- Discovering Talent Management -- "Undefining Talent" -- Five Elements of a Talent Formula -- Strategic Perspectives -- Toward Integrated Talent Management? -- Leading Mavericks -- References -- Further Reading -- 45 Sparking Innovations in Management -- Celebrating a Century of Management -- The Poverty of Management -- Managing with Imagination -- Sparking Management Innovation -- Visions of the Present -- References -- Further Reading -- 46 Crafting a Knowledge Management Results Framework -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Crafting a Knowledge Management Results Framework -- References -- 47 Seeding Knowledge Solutions Before, During, and After -- The Age of Competence. Learning Before, During, and After …. Description based on publisher supplied metadata and other sources. Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. Electronic books. Print version: Serrat, Olivier Knowledge Solutions Singapore : Springer Singapore Pte. Limited,c2017 9789811009822 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5576871 Click to View |
language |
English |
format |
eBook |
author |
Serrat, Olivier. |
spellingShingle |
Serrat, Olivier. Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. Intro -- Foreword -- Preface -- Contents -- Author and Contributors -- Strategy Development -- 1 Linking Research to Practice -- Knowledge Increases by Diffusion and Grows by Dispersion -- Articulating a Dissemination Policy -- Drawing a Dissemination Plan -- Developing a Dissemination Strategy -- Applying Dissemination Tactics -- 2 Creating and Running Partnerships -- Enhancing Strategic Alliances -- Drivers of Success -- Drivers of Failure -- Guidelines for Managers -- Guidelines for Project Officers -- Creating and Running Partnerships -- 3 Reading the Future -- Rationale -- Readjusting Mindsets -- Thinking the Unthinkable -- Abandoning Stale Pursuits -- Reference -- 4 Auditing Knowledge -- Definition -- Purpose -- Deliverables -- Constituents of Knowledge Audits -- Further Reading -- 5 The Sustainable Livelihoods Approach -- Livelihoods -- The Sustainable Livelihoods Approach -- Capital Assets -- Vulnerability Context -- Policies and Institutions -- Livelihood Strategies and Outcomes -- Implications -- Caveat -- Further Reading -- 6 Outcome Mapping -- Rationale -- Definition -- The Stages of Outcome Mapping -- Benefits -- The Importance of Participation -- Further Reading -- 7 Culture Theory -- Rationale -- Definition -- Applications -- Characteristics -- Benefits -- Reference -- Further Reading -- 8 The Most Significant Change Technique -- Rationale -- Definition -- Benefits -- Process -- Enablers -- Caution -- Further Reading -- 9 Social Network Analysis -- Rationale -- Definition -- Benefits -- Process -- Reference -- 10 Overcoming Roadblocks to Learning -- Background -- The Bias for Action -- Undiscussables -- Commitment to the Cause -- Advocacy at the Expense of Inquiry -- Cultural Bias -- Practicing What Is Preached -- The Funding Environment -- Thinking Strategically About Learning -- The Role of Leadership -- Learning to Unlearn. Organizational Structure -- Knowledge Inaction -- False Images -- (Lack of) Penalties for Not Learning -- Multiplying Agendas -- Exclusion -- Complexity -- References -- Further Reading -- 11 Building a Learning Organization -- The Learning Organization Model -- Organization -- People -- Knowledge -- Technology -- References -- 12 Building Institutional Capacity for Development -- Rationale -- Participation -- Democratic Processes -- Institutions -- Further Reading -- 13 Learning Lessons with Knowledge Audits -- Introduction -- Knowledge, Relationships, Context, and External Environment -- Audiences -- Interfaces -- Architecture -- Knowledge Management Tools -- Putting It All Together: The Strategic Framework -- Business Planning -- Auditing Knowledge -- Knowledge Audit Methodology -- The Survey of Perceptions -- Survey Results -- Associated Initiatives -- References -- Further Reading -- 14 Enhancing Knowledge Management Strategies -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Articulating Actions/Outputs -- Identifying Complementary Measures Contributing to Actions/Outputs -- Appendix: Results Framework for the Action Plan -- References -- 15 From Strategy to Practice -- Preamble -- Scenario Thinking -- Navigating a Strategy -- Strategy as Practice -- Further Reading -- 16 Marketing in the Public Sector -- Transforming the Public Sector -- Marketing and the Public Sector -- Marketing in the Public Sector -- A Road Map for Improved Marketing Performance -- References -- Further Reading -- 17 The Future of Social Marketing -- Introduction -- Definition -- The Dimensions of Social Marketing -- The Importance of Process -- Social Marketing for a Sustainable Future -- References -- Further Reading -- 18 Design Thinking -- A Design for Life -- Defining Design -- Inside the Design Thinking Process -- Designing Business. References -- Further Reading -- 19 Seeking Feedback on Learning for Change -- Learning to Change … -- … With Feedback -- Overall Results -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- Subsystem Comparison -- Concluding Remarks -- Appendix 1: Seeking Feedback on Learning for Change -- Organization Subsystem -- People -- Knowledge -- Technology -- Number of Respondents by Department and Staff Category -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- The People Subsystem by Staff Category -- Reference -- 20 A Primer on Intellectual Capital -- Karl Marx Redux -- The Wealth of Knowledge -- Define: Intellectual Capital -- Managing Intellectual Capital -- Moving from First- to Third-Generation Thinking … -- … With Early Steps -- References -- Further Reading -- 21 Political Economy Analysis for Development Effectiveness -- Define: Political Economy -- A Précis on Political Economy Analysis -- Reference -- 22 The Premortem Technique -- Why History Repeats Itself -- On Safe Silence, Bias, and Dissent -- There's No Risk of Accident for Someone Who Is Dead -- References -- Further Reading -- 23 Future Search Conferencing -- On Politics by Other Means -- Back to the Future -- The Flux Capacitator -- To Infinity and Beyond -- References -- 24 Theories of Change -- The Complexity of Social Change Processes -- Explicating Assumptions … -- Between Intentions and Results Lies a Theory of Change -- Reference -- Further Reading -- 25 On Resilient Organizations -- Darwin Semper Vivens -- The Case for Organizational Resilience -- Dimensions of Organizational Resilience -- Reference -- 26 Past Visions of Rural Asia's Future -- Picturing the 2010s by Way of the 1960s -- References -- Further Reading -- Management Techniques. 27 Output Accomplishment and the Design and Monitoring Framework -- Further Reading -- 28 Managing Knowledge Workers -- Rationale -- Managing Talent -- … With Knowledge Managers -- 29 Focusing on Project Metrics -- 30 Notions of Knowledge Management -- What Is Knowledge? -- Model of Learning Progression -- Knowledge Agents -- Modes of Knowledge Creation -- Knowledge Management Levels -- Knowledge Management Architecture -- Leadership -- Organization -- Technology -- Learning -- Core Knowledge Activities -- Knowledge Management Activities -- Cultural Roadblocks to Knowledge Management Success -- Psychological Factors -- Social Factors -- Assessing the Behavior-Performance Continuum -- Early Pathways to Progress -- Getting Results from Knowledge Management -- Building Commitment -- Reference -- Further Reading -- 31 The Reframing Matrix -- Rationale -- Definition -- Process -- Reference -- 32 The Five Whys Technique -- Rationale -- The Five Whys Technique -- Process -- Caveat -- Further Reading -- 33 The SCAMPER Technique -- Rationale -- The SCAMPER Technique -- Caveat -- Reference -- 34 Conducting Effective Meetings -- Rationale -- Managing Meetings -- The Chairperson's Role -- Different Kinds of Meetings -- Further Reading -- 35 Managing by Walking Around -- Background -- Rationale -- Approach -- Benefits -- Reference -- 36 Growing Managers, not Bosses -- Imagine -- The Right Stuff -- Managerial Responsibility -- Manager Development -- Growing Managers -- Afterword -- Further Reading -- 37 Understanding and Developing Emotional Intelligence -- Introduction -- Definition -- Benefits -- The Model -- Can Emotional Intelligence Be Learned? -- Promoting Emotional Intelligence in the Workplace -- References -- Further Reading -- 38 The Roots of an Emerging Discipline -- Preamble -- Background -- The Present -- Prospects -- Further Reading. 39 Understanding Complexity -- Introduction -- The End of Certainty -- Defining Complexity -- Key Concepts of Complexity Theory -- Complexity Theory, Aid, and Development -- References -- 40 A Primer on Organizational Culture -- In Brief -- Organizational Culture Defined -- Strong and Weak Cultures -- Organizational Culture and Change -- Organizational Learning for Change -- Further Reading -- 41 A Primer on Organizational Learning -- In Brief -- On Learning Organizations -- … And Organizational Learning -- References -- Further Reading -- 42 Fast and Effective Change Management -- Introduction -- Why We Resist Change -- Strategies for Overcoming Resistance -- Getting Past the Valley of Despair -- The 3 C's Communication Strategy -- Discretionary Effort, Not Compliance -- Fast and Effective Change Management -- References -- Further Reading -- 43 New-Age Branding and the Public Sector -- Background -- Definitions -- A Primer on Branding -- Branding and Social Marketing -- Branding, Relationships, and Behavior -- References -- Further Reading -- 44 A Primer on Talent Management -- The Genesis of Talent Management -- Discovering Talent Management -- "Undefining Talent" -- Five Elements of a Talent Formula -- Strategic Perspectives -- Toward Integrated Talent Management? -- Leading Mavericks -- References -- Further Reading -- 45 Sparking Innovations in Management -- Celebrating a Century of Management -- The Poverty of Management -- Managing with Imagination -- Sparking Management Innovation -- Visions of the Present -- References -- Further Reading -- 46 Crafting a Knowledge Management Results Framework -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Crafting a Knowledge Management Results Framework -- References -- 47 Seeding Knowledge Solutions Before, During, and After -- The Age of Competence. Learning Before, During, and After …. |
author_facet |
Serrat, Olivier. |
author_variant |
o s os |
author_sort |
Serrat, Olivier. |
title |
Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. |
title_sub |
Tools, Methods, and Approaches to Drive Organizational Performance. |
title_full |
Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. |
title_fullStr |
Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. |
title_full_unstemmed |
Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. |
title_auth |
Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. |
title_new |
Knowledge Solutions : |
title_sort |
knowledge solutions : tools, methods, and approaches to drive organizational performance. |
publisher |
Springer Singapore Pte. Limited, |
publishDate |
2017 |
physical |
1 online resource (1098 pages) |
edition |
1st ed. |
contents |
Intro -- Foreword -- Preface -- Contents -- Author and Contributors -- Strategy Development -- 1 Linking Research to Practice -- Knowledge Increases by Diffusion and Grows by Dispersion -- Articulating a Dissemination Policy -- Drawing a Dissemination Plan -- Developing a Dissemination Strategy -- Applying Dissemination Tactics -- 2 Creating and Running Partnerships -- Enhancing Strategic Alliances -- Drivers of Success -- Drivers of Failure -- Guidelines for Managers -- Guidelines for Project Officers -- Creating and Running Partnerships -- 3 Reading the Future -- Rationale -- Readjusting Mindsets -- Thinking the Unthinkable -- Abandoning Stale Pursuits -- Reference -- 4 Auditing Knowledge -- Definition -- Purpose -- Deliverables -- Constituents of Knowledge Audits -- Further Reading -- 5 The Sustainable Livelihoods Approach -- Livelihoods -- The Sustainable Livelihoods Approach -- Capital Assets -- Vulnerability Context -- Policies and Institutions -- Livelihood Strategies and Outcomes -- Implications -- Caveat -- Further Reading -- 6 Outcome Mapping -- Rationale -- Definition -- The Stages of Outcome Mapping -- Benefits -- The Importance of Participation -- Further Reading -- 7 Culture Theory -- Rationale -- Definition -- Applications -- Characteristics -- Benefits -- Reference -- Further Reading -- 8 The Most Significant Change Technique -- Rationale -- Definition -- Benefits -- Process -- Enablers -- Caution -- Further Reading -- 9 Social Network Analysis -- Rationale -- Definition -- Benefits -- Process -- Reference -- 10 Overcoming Roadblocks to Learning -- Background -- The Bias for Action -- Undiscussables -- Commitment to the Cause -- Advocacy at the Expense of Inquiry -- Cultural Bias -- Practicing What Is Preached -- The Funding Environment -- Thinking Strategically About Learning -- The Role of Leadership -- Learning to Unlearn. Organizational Structure -- Knowledge Inaction -- False Images -- (Lack of) Penalties for Not Learning -- Multiplying Agendas -- Exclusion -- Complexity -- References -- Further Reading -- 11 Building a Learning Organization -- The Learning Organization Model -- Organization -- People -- Knowledge -- Technology -- References -- 12 Building Institutional Capacity for Development -- Rationale -- Participation -- Democratic Processes -- Institutions -- Further Reading -- 13 Learning Lessons with Knowledge Audits -- Introduction -- Knowledge, Relationships, Context, and External Environment -- Audiences -- Interfaces -- Architecture -- Knowledge Management Tools -- Putting It All Together: The Strategic Framework -- Business Planning -- Auditing Knowledge -- Knowledge Audit Methodology -- The Survey of Perceptions -- Survey Results -- Associated Initiatives -- References -- Further Reading -- 14 Enhancing Knowledge Management Strategies -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Articulating Actions/Outputs -- Identifying Complementary Measures Contributing to Actions/Outputs -- Appendix: Results Framework for the Action Plan -- References -- 15 From Strategy to Practice -- Preamble -- Scenario Thinking -- Navigating a Strategy -- Strategy as Practice -- Further Reading -- 16 Marketing in the Public Sector -- Transforming the Public Sector -- Marketing and the Public Sector -- Marketing in the Public Sector -- A Road Map for Improved Marketing Performance -- References -- Further Reading -- 17 The Future of Social Marketing -- Introduction -- Definition -- The Dimensions of Social Marketing -- The Importance of Process -- Social Marketing for a Sustainable Future -- References -- Further Reading -- 18 Design Thinking -- A Design for Life -- Defining Design -- Inside the Design Thinking Process -- Designing Business. References -- Further Reading -- 19 Seeking Feedback on Learning for Change -- Learning to Change … -- … With Feedback -- Overall Results -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- Subsystem Comparison -- Concluding Remarks -- Appendix 1: Seeking Feedback on Learning for Change -- Organization Subsystem -- People -- Knowledge -- Technology -- Number of Respondents by Department and Staff Category -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- The People Subsystem by Staff Category -- Reference -- 20 A Primer on Intellectual Capital -- Karl Marx Redux -- The Wealth of Knowledge -- Define: Intellectual Capital -- Managing Intellectual Capital -- Moving from First- to Third-Generation Thinking … -- … With Early Steps -- References -- Further Reading -- 21 Political Economy Analysis for Development Effectiveness -- Define: Political Economy -- A Précis on Political Economy Analysis -- Reference -- 22 The Premortem Technique -- Why History Repeats Itself -- On Safe Silence, Bias, and Dissent -- There's No Risk of Accident for Someone Who Is Dead -- References -- Further Reading -- 23 Future Search Conferencing -- On Politics by Other Means -- Back to the Future -- The Flux Capacitator -- To Infinity and Beyond -- References -- 24 Theories of Change -- The Complexity of Social Change Processes -- Explicating Assumptions … -- Between Intentions and Results Lies a Theory of Change -- Reference -- Further Reading -- 25 On Resilient Organizations -- Darwin Semper Vivens -- The Case for Organizational Resilience -- Dimensions of Organizational Resilience -- Reference -- 26 Past Visions of Rural Asia's Future -- Picturing the 2010s by Way of the 1960s -- References -- Further Reading -- Management Techniques. 27 Output Accomplishment and the Design and Monitoring Framework -- Further Reading -- 28 Managing Knowledge Workers -- Rationale -- Managing Talent -- … With Knowledge Managers -- 29 Focusing on Project Metrics -- 30 Notions of Knowledge Management -- What Is Knowledge? -- Model of Learning Progression -- Knowledge Agents -- Modes of Knowledge Creation -- Knowledge Management Levels -- Knowledge Management Architecture -- Leadership -- Organization -- Technology -- Learning -- Core Knowledge Activities -- Knowledge Management Activities -- Cultural Roadblocks to Knowledge Management Success -- Psychological Factors -- Social Factors -- Assessing the Behavior-Performance Continuum -- Early Pathways to Progress -- Getting Results from Knowledge Management -- Building Commitment -- Reference -- Further Reading -- 31 The Reframing Matrix -- Rationale -- Definition -- Process -- Reference -- 32 The Five Whys Technique -- Rationale -- The Five Whys Technique -- Process -- Caveat -- Further Reading -- 33 The SCAMPER Technique -- Rationale -- The SCAMPER Technique -- Caveat -- Reference -- 34 Conducting Effective Meetings -- Rationale -- Managing Meetings -- The Chairperson's Role -- Different Kinds of Meetings -- Further Reading -- 35 Managing by Walking Around -- Background -- Rationale -- Approach -- Benefits -- Reference -- 36 Growing Managers, not Bosses -- Imagine -- The Right Stuff -- Managerial Responsibility -- Manager Development -- Growing Managers -- Afterword -- Further Reading -- 37 Understanding and Developing Emotional Intelligence -- Introduction -- Definition -- Benefits -- The Model -- Can Emotional Intelligence Be Learned? -- Promoting Emotional Intelligence in the Workplace -- References -- Further Reading -- 38 The Roots of an Emerging Discipline -- Preamble -- Background -- The Present -- Prospects -- Further Reading. 39 Understanding Complexity -- Introduction -- The End of Certainty -- Defining Complexity -- Key Concepts of Complexity Theory -- Complexity Theory, Aid, and Development -- References -- 40 A Primer on Organizational Culture -- In Brief -- Organizational Culture Defined -- Strong and Weak Cultures -- Organizational Culture and Change -- Organizational Learning for Change -- Further Reading -- 41 A Primer on Organizational Learning -- In Brief -- On Learning Organizations -- … And Organizational Learning -- References -- Further Reading -- 42 Fast and Effective Change Management -- Introduction -- Why We Resist Change -- Strategies for Overcoming Resistance -- Getting Past the Valley of Despair -- The 3 C's Communication Strategy -- Discretionary Effort, Not Compliance -- Fast and Effective Change Management -- References -- Further Reading -- 43 New-Age Branding and the Public Sector -- Background -- Definitions -- A Primer on Branding -- Branding and Social Marketing -- Branding, Relationships, and Behavior -- References -- Further Reading -- 44 A Primer on Talent Management -- The Genesis of Talent Management -- Discovering Talent Management -- "Undefining Talent" -- Five Elements of a Talent Formula -- Strategic Perspectives -- Toward Integrated Talent Management? -- Leading Mavericks -- References -- Further Reading -- 45 Sparking Innovations in Management -- Celebrating a Century of Management -- The Poverty of Management -- Managing with Imagination -- Sparking Management Innovation -- Visions of the Present -- References -- Further Reading -- 46 Crafting a Knowledge Management Results Framework -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Crafting a Knowledge Management Results Framework -- References -- 47 Seeding Knowledge Solutions Before, During, and After -- The Age of Competence. Learning Before, During, and After …. |
isbn |
9789811009839 9789811009822 |
callnumber-first |
H - Social Science |
callnumber-subject |
HD - Industries, Land Use, Labor |
callnumber-label |
HD30 |
callnumber-sort |
HD 230.2 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5576871 |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.4038 |
dewey-sort |
3658.4038 |
dewey-raw |
658.4038 |
dewey-search |
658.4038 |
oclc_num |
1066188759 |
work_keys_str_mv |
AT serratolivier knowledgesolutionstoolsmethodsandapproachestodriveorganizationalperformance |
status_str |
n |
ids_txt_mv |
(MiAaPQ)5005576871 (Au-PeEL)EBL5576871 (OCoLC)1066188759 |
carrierType_str_mv |
cr |
is_hierarchy_title |
Knowledge Solutions : Tools, Methods, and Approaches to Drive Organizational Performance. |
marc_error |
Info : MARC8 translation shorter than ISO-8859-1, choosing MARC8. --- [ 856 : z ] |
_version_ |
1792331054739095552 |
fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>11029nam a22004453i 4500</leader><controlfield tag="001">5005576871</controlfield><controlfield tag="003">MiAaPQ</controlfield><controlfield tag="005">20240229073831.0</controlfield><controlfield tag="006">m o d | </controlfield><controlfield tag="007">cr cnu||||||||</controlfield><controlfield tag="008">240229s2017 xx o ||||0 eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9789811009839</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9789811009822</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(MiAaPQ)5005576871</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(Au-PeEL)EBL5576871</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1066188759</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">MiAaPQ</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">MiAaPQ</subfield><subfield code="d">MiAaPQ</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HD30.2</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4038</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Serrat, Olivier.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Knowledge Solutions :</subfield><subfield code="b">Tools, Methods, and Approaches to Drive Organizational Performance.</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1st ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Singapore :</subfield><subfield code="b">Springer Singapore Pte. Limited,</subfield><subfield code="c">2017.</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">©2017.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (1098 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Intro -- Foreword -- Preface -- Contents -- Author and Contributors -- Strategy Development -- 1 Linking Research to Practice -- Knowledge Increases by Diffusion and Grows by Dispersion -- Articulating a Dissemination Policy -- Drawing a Dissemination Plan -- Developing a Dissemination Strategy -- Applying Dissemination Tactics -- 2 Creating and Running Partnerships -- Enhancing Strategic Alliances -- Drivers of Success -- Drivers of Failure -- Guidelines for Managers -- Guidelines for Project Officers -- Creating and Running Partnerships -- 3 Reading the Future -- Rationale -- Readjusting Mindsets -- Thinking the Unthinkable -- Abandoning Stale Pursuits -- Reference -- 4 Auditing Knowledge -- Definition -- Purpose -- Deliverables -- Constituents of Knowledge Audits -- Further Reading -- 5 The Sustainable Livelihoods Approach -- Livelihoods -- The Sustainable Livelihoods Approach -- Capital Assets -- Vulnerability Context -- Policies and Institutions -- Livelihood Strategies and Outcomes -- Implications -- Caveat -- Further Reading -- 6 Outcome Mapping -- Rationale -- Definition -- The Stages of Outcome Mapping -- Benefits -- The Importance of Participation -- Further Reading -- 7 Culture Theory -- Rationale -- Definition -- Applications -- Characteristics -- Benefits -- Reference -- Further Reading -- 8 The Most Significant Change Technique -- Rationale -- Definition -- Benefits -- Process -- Enablers -- Caution -- Further Reading -- 9 Social Network Analysis -- Rationale -- Definition -- Benefits -- Process -- Reference -- 10 Overcoming Roadblocks to Learning -- Background -- The Bias for Action -- Undiscussables -- Commitment to the Cause -- Advocacy at the Expense of Inquiry -- Cultural Bias -- Practicing What Is Preached -- The Funding Environment -- Thinking Strategically About Learning -- The Role of Leadership -- Learning to Unlearn.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Organizational Structure -- Knowledge Inaction -- False Images -- (Lack of) Penalties for Not Learning -- Multiplying Agendas -- Exclusion -- Complexity -- References -- Further Reading -- 11 Building a Learning Organization -- The Learning Organization Model -- Organization -- People -- Knowledge -- Technology -- References -- 12 Building Institutional Capacity for Development -- Rationale -- Participation -- Democratic Processes -- Institutions -- Further Reading -- 13 Learning Lessons with Knowledge Audits -- Introduction -- Knowledge, Relationships, Context, and External Environment -- Audiences -- Interfaces -- Architecture -- Knowledge Management Tools -- Putting It All Together: The Strategic Framework -- Business Planning -- Auditing Knowledge -- Knowledge Audit Methodology -- The Survey of Perceptions -- Survey Results -- Associated Initiatives -- References -- Further Reading -- 14 Enhancing Knowledge Management Strategies -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Articulating Actions/Outputs -- Identifying Complementary Measures Contributing to Actions/Outputs -- Appendix: Results Framework for the Action Plan -- References -- 15 From Strategy to Practice -- Preamble -- Scenario Thinking -- Navigating a Strategy -- Strategy as Practice -- Further Reading -- 16 Marketing in the Public Sector -- Transforming the Public Sector -- Marketing and the Public Sector -- Marketing in the Public Sector -- A Road Map for Improved Marketing Performance -- References -- Further Reading -- 17 The Future of Social Marketing -- Introduction -- Definition -- The Dimensions of Social Marketing -- The Importance of Process -- Social Marketing for a Sustainable Future -- References -- Further Reading -- 18 Design Thinking -- A Design for Life -- Defining Design -- Inside the Design Thinking Process -- Designing Business.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">References -- Further Reading -- 19 Seeking Feedback on Learning for Change -- Learning to Change … -- … With Feedback -- Overall Results -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- Subsystem Comparison -- Concluding Remarks -- Appendix 1: Seeking Feedback on Learning for Change -- Organization Subsystem -- People -- Knowledge -- Technology -- Number of Respondents by Department and Staff Category -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- The People Subsystem by Staff Category -- Reference -- 20 A Primer on Intellectual Capital -- Karl Marx Redux -- The Wealth of Knowledge -- Define: Intellectual Capital -- Managing Intellectual Capital -- Moving from First- to Third-Generation Thinking … -- … With Early Steps -- References -- Further Reading -- 21 Political Economy Analysis for Development Effectiveness -- Define: Political Economy -- A Précis on Political Economy Analysis -- Reference -- 22 The Premortem Technique -- Why History Repeats Itself -- On Safe Silence, Bias, and Dissent -- There's No Risk of Accident for Someone Who Is Dead -- References -- Further Reading -- 23 Future Search Conferencing -- On Politics by Other Means -- Back to the Future -- The Flux Capacitator -- To Infinity and Beyond -- References -- 24 Theories of Change -- The Complexity of Social Change Processes -- Explicating Assumptions … -- Between Intentions and Results Lies a Theory of Change -- Reference -- Further Reading -- 25 On Resilient Organizations -- Darwin Semper Vivens -- The Case for Organizational Resilience -- Dimensions of Organizational Resilience -- Reference -- 26 Past Visions of Rural Asia's Future -- Picturing the 2010s by Way of the 1960s -- References -- Further Reading -- Management Techniques.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">27 Output Accomplishment and the Design and Monitoring Framework -- Further Reading -- 28 Managing Knowledge Workers -- Rationale -- Managing Talent -- … With Knowledge Managers -- 29 Focusing on Project Metrics -- 30 Notions of Knowledge Management -- What Is Knowledge? -- Model of Learning Progression -- Knowledge Agents -- Modes of Knowledge Creation -- Knowledge Management Levels -- Knowledge Management Architecture -- Leadership -- Organization -- Technology -- Learning -- Core Knowledge Activities -- Knowledge Management Activities -- Cultural Roadblocks to Knowledge Management Success -- Psychological Factors -- Social Factors -- Assessing the Behavior-Performance Continuum -- Early Pathways to Progress -- Getting Results from Knowledge Management -- Building Commitment -- Reference -- Further Reading -- 31 The Reframing Matrix -- Rationale -- Definition -- Process -- Reference -- 32 The Five Whys Technique -- Rationale -- The Five Whys Technique -- Process -- Caveat -- Further Reading -- 33 The SCAMPER Technique -- Rationale -- The SCAMPER Technique -- Caveat -- Reference -- 34 Conducting Effective Meetings -- Rationale -- Managing Meetings -- The Chairperson's Role -- Different Kinds of Meetings -- Further Reading -- 35 Managing by Walking Around -- Background -- Rationale -- Approach -- Benefits -- Reference -- 36 Growing Managers, not Bosses -- Imagine -- The Right Stuff -- Managerial Responsibility -- Manager Development -- Growing Managers -- Afterword -- Further Reading -- 37 Understanding and Developing Emotional Intelligence -- Introduction -- Definition -- Benefits -- The Model -- Can Emotional Intelligence Be Learned? -- Promoting Emotional Intelligence in the Workplace -- References -- Further Reading -- 38 The Roots of an Emerging Discipline -- Preamble -- Background -- The Present -- Prospects -- Further Reading.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">39 Understanding Complexity -- Introduction -- The End of Certainty -- Defining Complexity -- Key Concepts of Complexity Theory -- Complexity Theory, Aid, and Development -- References -- 40 A Primer on Organizational Culture -- In Brief -- Organizational Culture Defined -- Strong and Weak Cultures -- Organizational Culture and Change -- Organizational Learning for Change -- Further Reading -- 41 A Primer on Organizational Learning -- In Brief -- On Learning Organizations -- … And Organizational Learning -- References -- Further Reading -- 42 Fast and Effective Change Management -- Introduction -- Why We Resist Change -- Strategies for Overcoming Resistance -- Getting Past the Valley of Despair -- The 3 C's Communication Strategy -- Discretionary Effort, Not Compliance -- Fast and Effective Change Management -- References -- Further Reading -- 43 New-Age Branding and the Public Sector -- Background -- Definitions -- A Primer on Branding -- Branding and Social Marketing -- Branding, Relationships, and Behavior -- References -- Further Reading -- 44 A Primer on Talent Management -- The Genesis of Talent Management -- Discovering Talent Management -- "Undefining Talent" -- Five Elements of a Talent Formula -- Strategic Perspectives -- Toward Integrated Talent Management? -- Leading Mavericks -- References -- Further Reading -- 45 Sparking Innovations in Management -- Celebrating a Century of Management -- The Poverty of Management -- Managing with Imagination -- Sparking Management Innovation -- Visions of the Present -- References -- Further Reading -- 46 Crafting a Knowledge Management Results Framework -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Crafting a Knowledge Management Results Framework -- References -- 47 Seeding Knowledge Solutions Before, During, and After -- The Age of Competence.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Learning Before, During, and After ….</subfield></datafield><datafield tag="588" ind1=" " ind2=" "><subfield code="a">Description based on publisher supplied metadata and other sources.</subfield></datafield><datafield tag="590" ind1=" " ind2=" "><subfield code="a">Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. </subfield></datafield><datafield tag="655" ind1=" " ind2="4"><subfield code="a">Electronic books.</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Serrat, Olivier</subfield><subfield code="t">Knowledge Solutions</subfield><subfield code="d">Singapore : Springer Singapore Pte. Limited,c2017</subfield><subfield code="z">9789811009822</subfield></datafield><datafield tag="797" ind1="2" ind2=" "><subfield code="a">ProQuest (Firm)</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5576871</subfield><subfield code="z">Click to View</subfield></datafield></record></collection> |