Knowledge Solutions : : Tools, Methods, and Approaches to Drive Organizational Performance.

• Author: Serrat, Olivier.
• Place / Publishing House: Singapore : : Springer Singapore Pte. Limited,, 2017.; ©2017.
• Year of Publication: 2017
• Edition: 1st ed.
• Language: English
• Physical Description: 1 online resource (1098 pages)

Table of Contents

Intro -- Foreword -- Preface -- Contents -- Author and Contributors -- Strategy Development -- 1 Linking Research to Practice -- Knowledge Increases by Diffusion and Grows by Dispersion -- Articulating a Dissemination Policy -- Drawing a Dissemination Plan -- Developing a Dissemination Strategy -- Applying Dissemination Tactics -- 2 Creating and Running Partnerships -- Enhancing Strategic Alliances -- Drivers of Success -- Drivers of Failure -- Guidelines for Managers -- Guidelines for Project Officers -- Creating and Running Partnerships -- 3 Reading the Future -- Rationale -- Readjusting Mindsets -- Thinking the Unthinkable -- Abandoning Stale Pursuits -- Reference -- 4 Auditing Knowledge -- Definition -- Purpose -- Deliverables -- Constituents of Knowledge Audits -- Further Reading -- 5 The Sustainable Livelihoods Approach -- Livelihoods -- The Sustainable Livelihoods Approach -- Capital Assets -- Vulnerability Context -- Policies and Institutions -- Livelihood Strategies and Outcomes -- Implications -- Caveat -- Further Reading -- 6 Outcome Mapping -- Rationale -- Definition -- The Stages of Outcome Mapping -- Benefits -- The Importance of Participation -- Further Reading -- 7 Culture Theory -- Rationale -- Definition -- Applications -- Characteristics -- Benefits -- Reference -- Further Reading -- 8 The Most Significant Change Technique -- Rationale -- Definition -- Benefits -- Process -- Enablers -- Caution -- Further Reading -- 9 Social Network Analysis -- Rationale -- Definition -- Benefits -- Process -- Reference -- 10 Overcoming Roadblocks to Learning -- Background -- The Bias for Action -- Undiscussables -- Commitment to the Cause -- Advocacy at the Expense of Inquiry -- Cultural Bias -- Practicing What Is Preached -- The Funding Environment -- Thinking Strategically About Learning -- The Role of Leadership -- Learning to Unlearn.

Organizational Structure -- Knowledge Inaction -- False Images -- (Lack of) Penalties for Not Learning -- Multiplying Agendas -- Exclusion -- Complexity -- References -- Further Reading -- 11 Building a Learning Organization -- The Learning Organization Model -- Organization -- People -- Knowledge -- Technology -- References -- 12 Building Institutional Capacity for Development -- Rationale -- Participation -- Democratic Processes -- Institutions -- Further Reading -- 13 Learning Lessons with Knowledge Audits -- Introduction -- Knowledge, Relationships, Context, and External Environment -- Audiences -- Interfaces -- Architecture -- Knowledge Management Tools -- Putting It All Together: The Strategic Framework -- Business Planning -- Auditing Knowledge -- Knowledge Audit Methodology -- The Survey of Perceptions -- Survey Results -- Associated Initiatives -- References -- Further Reading -- 14 Enhancing Knowledge Management Strategies -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Articulating Actions/Outputs -- Identifying Complementary Measures Contributing to Actions/Outputs -- Appendix: Results Framework for the Action Plan -- References -- 15 From Strategy to Practice -- Preamble -- Scenario Thinking -- Navigating a Strategy -- Strategy as Practice -- Further Reading -- 16 Marketing in the Public Sector -- Transforming the Public Sector -- Marketing and the Public Sector -- Marketing in the Public Sector -- A Road Map for Improved Marketing Performance -- References -- Further Reading -- 17 The Future of Social Marketing -- Introduction -- Definition -- The Dimensions of Social Marketing -- The Importance of Process -- Social Marketing for a Sustainable Future -- References -- Further Reading -- 18 Design Thinking -- A Design for Life -- Defining Design -- Inside the Design Thinking Process -- Designing Business.

References -- Further Reading -- 19 Seeking Feedback on Learning for Change -- Learning to Change … -- … With Feedback -- Overall Results -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- Subsystem Comparison -- Concluding Remarks -- Appendix 1: Seeking Feedback on Learning for Change -- Organization Subsystem -- People -- Knowledge -- Technology -- Number of Respondents by Department and Staff Category -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- The People Subsystem by Staff Category -- Reference -- 20 A Primer on Intellectual Capital -- Karl Marx Redux -- The Wealth of Knowledge -- Define: Intellectual Capital -- Managing Intellectual Capital -- Moving from First- to Third-Generation Thinking … -- … With Early Steps -- References -- Further Reading -- 21 Political Economy Analysis for Development Effectiveness -- Define: Political Economy -- A Précis on Political Economy Analysis -- Reference -- 22 The Premortem Technique -- Why History Repeats Itself -- On Safe Silence, Bias, and Dissent -- There's No Risk of Accident for Someone Who Is Dead -- References -- Further Reading -- 23 Future Search Conferencing -- On Politics by Other Means -- Back to the Future -- The Flux Capacitator -- To Infinity and Beyond -- References -- 24 Theories of Change -- The Complexity of Social Change Processes -- Explicating Assumptions … -- Between Intentions and Results Lies a Theory of Change -- Reference -- Further Reading -- 25 On Resilient Organizations -- Darwin Semper Vivens -- The Case for Organizational Resilience -- Dimensions of Organizational Resilience -- Reference -- 26 Past Visions of Rural Asia's Future -- Picturing the 2010s by Way of the 1960s -- References -- Further Reading -- Management Techniques.

27 Output Accomplishment and the Design and Monitoring Framework -- Further Reading -- 28 Managing Knowledge Workers -- Rationale -- Managing Talent -- … With Knowledge Managers -- 29 Focusing on Project Metrics -- 30 Notions of Knowledge Management -- What Is Knowledge? -- Model of Learning Progression -- Knowledge Agents -- Modes of Knowledge Creation -- Knowledge Management Levels -- Knowledge Management Architecture -- Leadership -- Organization -- Technology -- Learning -- Core Knowledge Activities -- Knowledge Management Activities -- Cultural Roadblocks to Knowledge Management Success -- Psychological Factors -- Social Factors -- Assessing the Behavior-Performance Continuum -- Early Pathways to Progress -- Getting Results from Knowledge Management -- Building Commitment -- Reference -- Further Reading -- 31 The Reframing Matrix -- Rationale -- Definition -- Process -- Reference -- 32 The Five Whys Technique -- Rationale -- The Five Whys Technique -- Process -- Caveat -- Further Reading -- 33 The SCAMPER Technique -- Rationale -- The SCAMPER Technique -- Caveat -- Reference -- 34 Conducting Effective Meetings -- Rationale -- Managing Meetings -- The Chairperson's Role -- Different Kinds of Meetings -- Further Reading -- 35 Managing by Walking Around -- Background -- Rationale -- Approach -- Benefits -- Reference -- 36 Growing Managers, not Bosses -- Imagine -- The Right Stuff -- Managerial Responsibility -- Manager Development -- Growing Managers -- Afterword -- Further Reading -- 37 Understanding and Developing Emotional Intelligence -- Introduction -- Definition -- Benefits -- The Model -- Can Emotional Intelligence Be Learned? -- Promoting Emotional Intelligence in the Workplace -- References -- Further Reading -- 38 The Roots of an Emerging Discipline -- Preamble -- Background -- The Present -- Prospects -- Further Reading.

39 Understanding Complexity -- Introduction -- The End of Certainty -- Defining Complexity -- Key Concepts of Complexity Theory -- Complexity Theory, Aid, and Development -- References -- 40 A Primer on Organizational Culture -- In Brief -- Organizational Culture Defined -- Strong and Weak Cultures -- Organizational Culture and Change -- Organizational Learning for Change -- Further Reading -- 41 A Primer on Organizational Learning -- In Brief -- On Learning Organizations -- … And Organizational Learning -- References -- Further Reading -- 42 Fast and Effective Change Management -- Introduction -- Why We Resist Change -- Strategies for Overcoming Resistance -- Getting Past the Valley of Despair -- The 3 C's Communication Strategy -- Discretionary Effort, Not Compliance -- Fast and Effective Change Management -- References -- Further Reading -- 43 New-Age Branding and the Public Sector -- Background -- Definitions -- A Primer on Branding -- Branding and Social Marketing -- Branding, Relationships, and Behavior -- References -- Further Reading -- 44 A Primer on Talent Management -- The Genesis of Talent Management -- Discovering Talent Management -- "Undefining Talent" -- Five Elements of a Talent Formula -- Strategic Perspectives -- Toward Integrated Talent Management? -- Leading Mavericks -- References -- Further Reading -- 45 Sparking Innovations in Management -- Celebrating a Century of Management -- The Poverty of Management -- Managing with Imagination -- Sparking Management Innovation -- Visions of the Present -- References -- Further Reading -- 46 Crafting a Knowledge Management Results Framework -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Crafting a Knowledge Management Results Framework -- References -- 47 Seeding Knowledge Solutions Before, During, and After -- The Age of Competence.

Learning Before, During, and After ….