Sense and respond : : how successful organizations listen to customers and create new products continuously / / Jeff Gothelf & Josh Seiden.
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with thei...
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Place / Publishing House: | Boston, Massachusetts : : Harvard Business Review Press,, [2017] 2017 |
Year of Publication: | 2017 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (263 pages) |
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Gothelf, Jeff, author. Sense and respond : how successful organizations listen to customers and create new products continuously / Jeff Gothelf & Josh Seiden. Boston, Massachusetts : Harvard Business Review Press, [2017] 2017 1 online resource (263 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Introduction: A two-way conversation with the market -- Continuous uncertainty: everything's changing, all the time -- Sense and respond: continuous learning -- Why companies resist: overcoming obstacles and objections -- You are in the software business -- Plan for change and uncertainty -- Organize for collaboration -- Continuous everything: do less, more often -- Create a culture of continuous learning. We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with their customers, employees, and other stakeholders.But this is no mere tech issue; it is quickly becoming the key operational challenge for businesses of all kinds. Yet most organizations and their leaders have been slow to respond, continuing to rely on outmoded engineering-based operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have.But sense and respond organizations--organizations that have the capacity to sense and respond instantly to customer, employee, and other stakeholder behaviors--are emerging. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mind-set and skills needed to lead and manage them--and to continuously innovate within them.Becoming a sense and respond organization requires shifting from managing outputs to what the authors call "outcome-focused management"; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This important and practical book provides a holistic new operational and management model to help organizations and their leaders sense and respond--and to win--in a world transformed by new technologies.-- Provided by publisher. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer relations Management. Organizational resilience. Organizational effectiveness. Corporate culture. Electronic books. Seiden, Josh, author. Print version: Gothelf, Jeff. Sense and respond : how successful organizations listen to customers and create new products continuously. Boston, Massachusetts : Harvard Business Review Press, c2017 263 pages 9781633691889 (DLC) 2016033762 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5399205 Click to View |
language |
English |
format |
eBook |
author |
Gothelf, Jeff, Seiden, Josh, |
spellingShingle |
Gothelf, Jeff, Seiden, Josh, Sense and respond : how successful organizations listen to customers and create new products continuously / Introduction: A two-way conversation with the market -- Continuous uncertainty: everything's changing, all the time -- Sense and respond: continuous learning -- Why companies resist: overcoming obstacles and objections -- You are in the software business -- Plan for change and uncertainty -- Organize for collaboration -- Continuous everything: do less, more often -- Create a culture of continuous learning. |
author_facet |
Gothelf, Jeff, Seiden, Josh, Seiden, Josh, |
author_variant |
j g jg j s js |
author_role |
VerfasserIn VerfasserIn |
author2 |
Seiden, Josh, |
author2_role |
TeilnehmendeR |
author_sort |
Gothelf, Jeff, |
title |
Sense and respond : how successful organizations listen to customers and create new products continuously / |
title_sub |
how successful organizations listen to customers and create new products continuously / |
title_full |
Sense and respond : how successful organizations listen to customers and create new products continuously / Jeff Gothelf & Josh Seiden. |
title_fullStr |
Sense and respond : how successful organizations listen to customers and create new products continuously / Jeff Gothelf & Josh Seiden. |
title_full_unstemmed |
Sense and respond : how successful organizations listen to customers and create new products continuously / Jeff Gothelf & Josh Seiden. |
title_auth |
Sense and respond : how successful organizations listen to customers and create new products continuously / |
title_new |
Sense and respond : |
title_sort |
sense and respond : how successful organizations listen to customers and create new products continuously / |
publisher |
Harvard Business Review Press, |
publishDate |
2017 |
physical |
1 online resource (263 pages) |
contents |
Introduction: A two-way conversation with the market -- Continuous uncertainty: everything's changing, all the time -- Sense and respond: continuous learning -- Why companies resist: overcoming obstacles and objections -- You are in the software business -- Plan for change and uncertainty -- Organize for collaboration -- Continuous everything: do less, more often -- Create a culture of continuous learning. |
isbn |
9781633691896 9781633691889 |
callnumber-first |
H - Social Science |
callnumber-subject |
HD - Industries, Land Use, Labor |
callnumber-label |
HD58 |
callnumber-sort |
HD 258.9 G6795 42017 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5399205 |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.8/12 |
dewey-sort |
3658.8 212 |
dewey-raw |
658.8/12 |
dewey-search |
658.8/12 |
oclc_num |
1038054200 |
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AT gothelfjeff senseandrespondhowsuccessfulorganizationslistentocustomersandcreatenewproductscontinuously AT seidenjosh senseandrespondhowsuccessfulorganizationslistentocustomersandcreatenewproductscontinuously |
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n |
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(MiAaPQ)5005399205 (Au-PeEL)EBL5399205 (CaPaEBR)ebr11559458 (OCoLC)1038054200 |
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Sense and respond : how successful organizations listen to customers and create new products continuously / |
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