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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / / Leonardo Inghilleri and Micah Solomon.

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Bibliographic Details
:	ProQuest (Firm) Inghilleri, Leonardo.
TeilnehmendeR:	Solomon, Micah. ProQuest (Firm)
Year of Publication:	2010
Language:	English
Online Access:	https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=515798
Physical Description:	xvi, 170 p.
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spelling	Inghilleri, Leonardo. Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. New York : American Management Association, 2010. xvi, 170 p. Includes bibliographical references and index. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services. Consumer satisfaction. Customer loyalty. Electronic books. Solomon, Micah. ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=515798 Click to View
language	English
format	Electronic eBook
author	Inghilleri, Leonardo.
spellingShingle	Inghilleri, Leonardo. Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
author_facet	Inghilleri, Leonardo. Solomon, Micah. ProQuest (Firm) ProQuest (Firm)
author_variant	l i li
author2	Solomon, Micah. ProQuest (Firm)
author2_variant	m s ms
author2_role	TeilnehmendeR TeilnehmendeR
author_corporate	ProQuest (Firm)
author_sort	Inghilleri, Leonardo.
title	Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
title_sub	the secrets of building a five-star customer service organization /
title_full	Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
title_fullStr	Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
title_full_unstemmed	Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
title_auth	Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
title_new	Exceptional service, exceptional profit
title_sort	exceptional service, exceptional profit the secrets of building a five-star customer service organization /
publisher	American Management Association,
publishDate	2010
physical	xvi, 170 p.
callnumber-first	H - Social Science
callnumber-subject	HF - Commerce
callnumber-label	HF5415
callnumber-sort	HF 45415.5 I543 42010
genre	Electronic books.
genre_facet	Electronic books.
url	https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=515798
illustrated	Not Illustrated
dewey-hundreds	600 - Technology
dewey-tens	650 - Management & public relations
dewey-ones	658 - General management
dewey-full	658.8/12
dewey-sort	3658.8 212
dewey-raw	658.8/12
dewey-search	658.8/12
oclc_num	639015450
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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / / Leonardo Inghilleri and Micah Solomon.

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