Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / / Leonardo Inghilleri and Micah Solomon.
Saved in:
| : | |
|---|---|
| TeilnehmendeR: | |
| Year of Publication: | 2010 |
| Language: | English |
| Online Access: | |
| Physical Description: | xvi, 170 p. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 01427nam a2200385Ia 4500 | ||
|---|---|---|---|
| 001 | 500515798 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 090803s2010 nyu sb 001 0 eng d | ||
| 010 | |z 2009031674 | ||
| 020 | |z 9780814415382 | ||
| 020 | |z 0814415385 | ||
| 035 | |a (MiAaPQ)500515798 | ||
| 035 | |a (Au-PeEL)EBL515798 | ||
| 035 | |a (CaPaEBR)ebr10382988 | ||
| 035 | |a (CaONFJC)MIL252448 | ||
| 035 | |a (OCoLC)639015450 | ||
| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .I543 2010 | |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Inghilleri, Leonardo. | |
| 245 | 1 | 0 | |a Exceptional service, exceptional profit |h [electronic resource] : |b the secrets of building a five-star customer service organization / |c Leonardo Inghilleri and Micah Solomon. |
| 260 | |a New York : |b American Management Association, |c 2010. | ||
| 300 | |a xvi, 170 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Solomon, Micah. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=515798 |z Click to View |