Personal conflict management : : theory and practice / / Suzanne M. McCorkle, Melanie J. Reese.
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| Place / Publishing House: | New York : : Routledge,, 2018. |
| Year of Publication: | 2018 |
| Edition: | Second edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (360 pages) :; illustrations |
| Notes: | Revised edition of the authors. |
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Table of Contents:
- Acknowledgments
- Interpersonal conflict causes and patterns
- Conflict in everyday life
- Conflict management theories
- Competitive and cooperative conflict approaches
- Causes of conflict
- How sex/gender, race, culture, and generation affect conflict
- How power, trust, and humor affect conflict
- Conflict management skills
- Listening and seeking information
- Conflict style and emotional intelligence
- Negotiation
- Conflict assessment
- Conflict in specialized circumstances
- Bullies and difficult people
- Mediation and other conflict interventions
- Managing the aftermath: anger, apology, forgiveness, and reconciliation
- Conflict in context
- Families and conflict
- Conflict in intimate relationships
- Conflict in the workplace
- Conflict and social media
- Appendix
- Glossary.