Effective apology : mending fences, building bridges, and restoring trust / / John Kador.
Saved in:
| Superior document: | A BK business book |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2009 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | BK business book.
|
| Online Access: | |
| Physical Description: | 273 p. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- The age of apology
- Why we apologize and what it accomplishes
- Recognition
- Responsibility
- Remorse
- Restitution
- Repetition
- When, where, and how to apologize
- How to accept (and reject) an apology
- Apology and forgiveness
- Obstacles to wholehearted apology
- The best apology possible : ten apology do's and don'ts
- Talking about apology : frequently asked questions
- What can I do now? Five apology practices.