Effective apology : mending fences, building bridges, and restoring trust / / John Kador.
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| Superior document: | A BK business book |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2009 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | BK business book.
|
| Online Access: | |
| Physical Description: | 273 p. |
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| id |
500483752 |
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| ctrlnum |
(MiAaPQ)500483752 (Au-PeEL)EBL483752 (CaPaEBR)ebr10315417 (CaONFJC)MIL230062 (OCoLC)449521239 |
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bib_alma |
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marc |
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Kador, John. Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador. 1st ed. San Francisco : Berrett-Koehler Publishers, 2009. 273 p. A BK business book Includes bibliographical references (p. 243-251) and index. The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Corporate image. Apologizing. Corporations Public relations. Business communication. Crisis management. Electronic books. ProQuest (Firm) BK business book. https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=483752 Click to View |
| language |
English |
| format |
Electronic eBook |
| author |
Kador, John. |
| spellingShingle |
Kador, John. Effective apology mending fences, building bridges, and restoring trust / A BK business book The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| author_facet |
Kador, John. ProQuest (Firm) ProQuest (Firm) |
| author_variant |
j k jk |
| author2 |
ProQuest (Firm) |
| author2_role |
TeilnehmendeR |
| author_corporate |
ProQuest (Firm) |
| author_sort |
Kador, John. |
| title |
Effective apology mending fences, building bridges, and restoring trust / |
| title_sub |
mending fences, building bridges, and restoring trust / |
| title_full |
Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador. |
| title_fullStr |
Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador. |
| title_full_unstemmed |
Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador. |
| title_auth |
Effective apology mending fences, building bridges, and restoring trust / |
| title_new |
Effective apology |
| title_sort |
effective apology mending fences, building bridges, and restoring trust / |
| series |
A BK business book |
| series2 |
A BK business book |
| publisher |
Berrett-Koehler Publishers, |
| publishDate |
2009 |
| physical |
273 p. |
| edition |
1st ed. |
| contents |
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HD - Industries, Land Use, Labor |
| callnumber-label |
HD59 |
| callnumber-sort |
HD 259.2 K34 42009 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=483752 |
| illustrated |
Not Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
659 - Advertising & public relations |
| dewey-full |
659.2 |
| dewey-sort |
3659.2 |
| dewey-raw |
659.2 |
| dewey-search |
659.2 |
| oclc_num |
449521239 |
| work_keys_str_mv |
AT kadorjohn effectiveapologymendingfencesbuildingbridgesandrestoringtrust AT proquestfirm effectiveapologymendingfencesbuildingbridgesandrestoringtrust |
| status_str |
n |
| ids_txt_mv |
(MiAaPQ)500483752 (Au-PeEL)EBL483752 (CaPaEBR)ebr10315417 (CaONFJC)MIL230062 (OCoLC)449521239 |
| hierarchy_parent_title |
A BK business book |
| is_hierarchy_title |
Effective apology mending fences, building bridges, and restoring trust / |
| container_title |
A BK business book |
| author2_original_writing_str_mv |
noLinkedField |
| _version_ |
1792330697995714560 |
| fullrecord |
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