Effective apology : mending fences, building bridges, and restoring trust / / John Kador.
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| Superior document: | A BK business book |
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| Year of Publication: | 2009 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | BK business book.
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| Online Access: | |
| Physical Description: | 273 p. |
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| Bibliography: | Includes bibliographical references (p. 243-251) and index. |
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| ISBN: | 9781576759011 (pbk. : alk. paper) 1576759016 (pbk. : alk. paper) |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | John Kador. |