The ETTO principle : efficiency-thoroughness trade-off : why things that go right sometimes go wrong / / Erik Hollnagel.

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Year of Publication:2009
Language:English
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Physical Description:vii, 150 p. :; ill.
Notes:Includes index.
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245 1 4 |a The ETTO principle  |h [electronic resource] :  |b efficiency-thoroughness trade-off : why things that go right sometimes go wrong /  |c Erik Hollnagel. 
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300 |a vii, 150 p. :  |b ill. 
500 |a Includes index. 
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