Wake up your call center : how to be a better call center agent /

Wake up your call center : how to be a better call center agent / / Rosanne D'Ausilio.

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Superior document:Customer access management
:
ProQuest (Firm)
D'Ausilio, Rosanne, 1941-
TeilnehmendeR:
ProQuest (Firm)
Year of Publication:2005
Edition:4th ed.
Language:English
Series:Customer access management.
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Physical Description:xviii, 212 p. :; ill.
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record_format marc
spelling D'Ausilio, Rosanne, 1941-
Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
4th ed.
West Lafayette, Ind. : Ichor Business Books, c2005.
xviii, 212 p. : ill.
Customer access management
Includes bibliographical references (p. 138-140) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services Management.
Call centers Management.
Electronic books.
ProQuest (Firm)
Customer access management.
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398626 Click to View
language English
format Electronic
eBook
author D'Ausilio, Rosanne, 1941-
spellingShingle D'Ausilio, Rosanne, 1941-
Wake up your call center how to be a better call center agent /
Customer access management
author_facet D'Ausilio, Rosanne, 1941-
ProQuest (Firm)
ProQuest (Firm)
author_variant r d rd
author2 ProQuest (Firm)
author2_role TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort D'Ausilio, Rosanne, 1941-
title Wake up your call center how to be a better call center agent /
title_sub how to be a better call center agent /
title_full Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
title_fullStr Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
title_full_unstemmed Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
title_auth Wake up your call center how to be a better call center agent /
title_new Wake up your call center
title_sort wake up your call center how to be a better call center agent /
series Customer access management
series2 Customer access management
publisher Ichor Business Books,
publishDate 2005
physical xviii, 212 p. : ill.
edition 4th ed.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 D19 42005
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398626
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 923340100
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hierarchy_parent_title Customer access management
is_hierarchy_title Wake up your call center how to be a better call center agent /
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