Wake up your call center : how to be a better call center agent / / Rosanne D'Ausilio.
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Superior document: | Customer access management |
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TeilnehmendeR: | |
Year of Publication: | 2005 |
Edition: | 4th ed. |
Language: | English |
Series: | Customer access management.
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Online Access: | |
Physical Description: | xviii, 212 p. :; ill. |
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082 | 0 | 4 | |a 658.8/12 |2 21 |
100 | 1 | |a D'Ausilio, Rosanne, |d 1941- | |
245 | 1 | 0 | |a Wake up your call center |h [electronic resource] : |b how to be a better call center agent / |c Rosanne D'Ausilio. |
250 | |a 4th ed. | ||
260 | |a West Lafayette, Ind. : |b Ichor Business Books, |c c2005. | ||
300 | |a xviii, 212 p. : |b ill. | ||
490 | 1 | |a Customer access management | |
504 | |a Includes bibliographical references (p. 138-140) and index. | ||
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Customer services |x Management. | |
650 | 0 | |a Call centers |x Management. | |
655 | 4 | |a Electronic books. | |
710 | 2 | |a ProQuest (Firm) | |
830 | 0 | |a Customer access management. | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398626 |z Click to View |