Wake up your call center : how to be a better call center agent / / Rosanne D'Ausilio.
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| Superior document: | Customer access management |
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| Year of Publication: | 2005 |
| Edition: | 4th ed. |
| Language: | English |
| Series: | Customer access management.
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| Online Access: | |
| Physical Description: | xviii, 212 p. :; ill. |
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| Bibliography: | Includes bibliographical references (p. 138-140) and index. |
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| ISBN: | 1557533873 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Rosanne D'Ausilio. |