Business service management best practices / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
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| Superior document: | IBM redbooks |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2004 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | IBM redbooks.
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| Online Access: | |
| Physical Description: | xii, 170 p. :; ill. |
| Notes: |
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| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HD30.37 |b .D37 2004 | |
| 082 | 0 | 4 | |a 658/.0285 |2 22 |
| 100 | 1 | |a Darmawan, Budi. | |
| 245 | 1 | 0 | |a Business service management best practices |h [electronic resource] / |c [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. |
| 250 | |a 1st ed. | ||
| 260 | |a Austin, TX : |b IBM, International Technical Support Organization, |c c2004. | ||
| 300 | |a xii, 170 p. : |b ill. | ||
| 490 | 1 | |a IBM redbooks | |
| 500 | |a "Tivoli software"--Cover. | ||
| 500 | |a "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso. | ||
| 500 | |a "June 2004." | ||
| 500 | |a "SG24-7053-00." | ||
| 504 | |a Includes bibliographical references (p. 165-166) and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 630 | 0 | 0 | |a Tivoli Business Systems Manager. |
| 630 | 0 | 0 | |a IBM Tivoli service level advisor. |
| 650 | 0 | |a Business |x Data processing |x Management. | |
| 650 | 0 | |a Electronic commerce |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Service-level agreements. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Cox, Kimberly. | |
| 700 | 1 | |a Ragab, Bahaeldin. | |
| 710 | 2 | |a International Business Machines Corporation. |b International Technical Support Organization. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a IBM redbooks. | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3306798 |z Click to View |