Leading libraries : : how to create a service culture / / Wyoma vanDuinkerken and Wendi Arant Kasper.
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| VerfasserIn: | |
|---|---|
| TeilnehmendeR: | |
| Place / Publishing House: | Chicago, [Illinois] : : ala editions, an imprint of the American Library Association,, 2015. 2015 |
| Year of Publication: | 2015 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (186 pages) :; illustrations |
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Table of Contents:
- Leadership theories : traditional and transformational
- Service leadership and its paradigm in libraries
- Conscientiousness as the foundation
- Building rapport
- Balancing encouragement and accountability
- Innovation and evolving service
- Strategic planning : the practice of innovation and strategic thinking
- Sustaining service as a value
- Formalizing service leadership in libraries : embedding processes and policies
- Service leadership in libraries.