Leading libraries : : how to create a service culture / / Wyoma vanDuinkerken and Wendi Arant Kasper.
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| VerfasserIn: | |
|---|---|
| TeilnehmendeR: | |
| Place / Publishing House: | Chicago, [Illinois] : : ala editions, an imprint of the American Library Association,, 2015. 2015 |
| Year of Publication: | 2015 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (186 pages) :; illustrations |
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| id |
5002068951 |
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| ctrlnum |
(MiAaPQ)5002068951 (Au-PeEL)EBL2068951 (CaPaEBR)ebr11066807 (OCoLC)911054328 |
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bib_alma |
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marc |
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VanDuinkerken, Wyoma, author. Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015. 2015 1 online resource (186 pages) : illustrations text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Public services (Libraries) Library personnel management. Leadership. Customer relations. Electronic books. Kaspar, Wendi Arant, author. Print version: VanDuinkerken, Wyoma. Leading libraries : how to create a service culture. Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 xvii, 167 pages 9780838913123 2014045790 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2068951 Click to View |
| language |
English |
| format |
eBook |
| author |
VanDuinkerken, Wyoma, Kaspar, Wendi Arant, |
| spellingShingle |
VanDuinkerken, Wyoma, Kaspar, Wendi Arant, Leading libraries : how to create a service culture / Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. |
| author_facet |
VanDuinkerken, Wyoma, Kaspar, Wendi Arant, Kaspar, Wendi Arant, |
| author_variant |
w v wv w a k wa wak |
| author_role |
VerfasserIn VerfasserIn |
| author2 |
Kaspar, Wendi Arant, |
| author2_role |
TeilnehmendeR |
| author_sort |
VanDuinkerken, Wyoma, |
| title |
Leading libraries : how to create a service culture / |
| title_sub |
how to create a service culture / |
| title_full |
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. |
| title_fullStr |
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. |
| title_full_unstemmed |
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. |
| title_auth |
Leading libraries : how to create a service culture / |
| title_new |
Leading libraries : |
| title_sort |
leading libraries : how to create a service culture / |
| publisher |
ala editions, an imprint of the American Library Association, |
| publishDate |
2015 |
| physical |
1 online resource (186 pages) : illustrations |
| contents |
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. |
| isbn |
9780838913161 9780838913178 9780838913185 9780838913123 |
| callnumber-first |
Z - Library Science |
| callnumber-subject |
Z - Books and Writing |
| callnumber-label |
Z711 |
| callnumber-sort |
Z 3711 V363 42015 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2068951 |
| illustrated |
Illustrated |
| dewey-hundreds |
000 - Computer science, information & general works |
| dewey-tens |
020 - Library & information sciences |
| dewey-ones |
025 - Library operations |
| dewey-full |
025.5 |
| dewey-sort |
225.5 |
| dewey-raw |
025.5 |
| dewey-search |
025.5 |
| oclc_num |
911054328 |
| work_keys_str_mv |
AT vanduinkerkenwyoma leadinglibrarieshowtocreateaserviceculture AT kasparwendiarant leadinglibrarieshowtocreateaserviceculture |
| status_str |
n |
| ids_txt_mv |
(MiAaPQ)5002068951 (Au-PeEL)EBL2068951 (CaPaEBR)ebr11066807 (OCoLC)911054328 |
| is_hierarchy_title |
Leading libraries : how to create a service culture / |
| author2_original_writing_str_mv |
noLinkedField |
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1792330820587880449 |
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