Leading libraries : : how to create a service culture / / Wyoma vanDuinkerken and Wendi Arant Kasper.
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| VerfasserIn: | |
|---|---|
| TeilnehmendeR: | |
| Place / Publishing House: | Chicago, [Illinois] : : ala editions, an imprint of the American Library Association,, 2015. 2015 |
| Year of Publication: | 2015 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (186 pages) :; illustrations |
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| LEADER | 02487nam a2200481 i 4500 | ||
|---|---|---|---|
| 001 | 5002068951 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 150625t20152015ilua ob 001 0 eng d | ||
| 020 | |z 9780838913123 | ||
| 020 | |a 9780838913161 |q (electronic bk.) | ||
| 020 | |a 9780838913178 |q (electronic bk.) | ||
| 020 | |a 9780838913185 |q (electronic bk.) | ||
| 035 | |a (MiAaPQ)5002068951 | ||
| 035 | |a (Au-PeEL)EBL2068951 | ||
| 035 | |a (CaPaEBR)ebr11066807 | ||
| 035 | |a (OCoLC)911054328 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a Z711 |b .V363 2015 | |
| 082 | 0 | |a 025.5 |2 23 | |
| 100 | 1 | |a VanDuinkerken, Wyoma, |e author. | |
| 245 | 1 | 0 | |a Leading libraries : |b how to create a service culture / |c Wyoma vanDuinkerken and Wendi Arant Kasper. |
| 264 | 1 | |a Chicago, [Illinois] : |b ala editions, an imprint of the American Library Association, |c 2015. | |
| 264 | 4 | |c 2015 | |
| 300 | |a 1 online resource (186 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. | |
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Public services (Libraries) | |
| 650 | 0 | |a Library personnel management. | |
| 650 | 0 | |a Leadership. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Kaspar, Wendi Arant, |e author. | |
| 776 | 0 | 8 | |i Print version: |a VanDuinkerken, Wyoma. |t Leading libraries : how to create a service culture. |d Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 |h xvii, 167 pages |z 9780838913123 |w 2014045790 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2068951 |z Click to View |