Service desk and incident manager : : careers in IT service management / / Peter Wheatcroft.
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Place / Publishing House: | Wiltshire, England : : BCS The Chartered Institute for IT,, 2014. 2014 |
Year of Publication: | 2014 |
Language: | English |
Series: | BCS Guides to IT Roles
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Online Access: | |
Physical Description: | 1 online resource (145 pages) :; illustrations, tables. |
Notes: | Includes index. |
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020 | |z 9781780172330 | ||
020 | |z 9781780172361 (Kindle) | ||
020 | |a 9781780172347 |q (electronic bk.) | ||
020 | |a 9781780172354 |q (electronic bk.) | ||
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082 | 0 | |a 380.1450016425 |2 23 | |
100 | 1 | |a Wheatcroft, Peter, |e author. | |
245 | 1 | 0 | |a Service desk and incident manager : |b careers in IT service management / |c Peter Wheatcroft. |
264 | 1 | |a Wiltshire, England : |b BCS The Chartered Institute for IT, |c 2014. | |
264 | 4 | |c 2014 | |
300 | |a 1 online resource (145 pages) : |b illustrations, tables. | ||
336 | |a text |2 rdacontent | ||
337 | |a computer |2 rdamedia | ||
338 | |a online resource |2 rdacarrier | ||
490 | 0 | |a BCS Guides to IT Roles | |
500 | |a Includes index. | ||
588 | |a Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014). | ||
590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Computer service industry |x Management. | |
650 | 0 | |a Information technology |x Management. | |
655 | 4 | |a Electronic books. | |
776 | 0 | 8 | |i Print version: |a Wheatcroft, Peter. |t Service desk and incident manager : careers in IT service management. |d Wiltshire, England : BCS The Chartered Institute for IT, c2014 |h xviii, 126 pages |k BCS Guides to IT Roles |z 9781780172330 |
797 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1713961 |z Click to View |