Service desk and incident manager : : careers in IT service management / / Peter Wheatcroft.

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Place / Publishing House:Wiltshire, England : : BCS The Chartered Institute for IT,, 2014.
2014
Year of Publication:2014
Language:English
Series:BCS Guides to IT Roles
Online Access:
Physical Description:1 online resource (145 pages) :; illustrations, tables.
Notes:Includes index.
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245 1 0 |a Service desk and incident manager :  |b careers in IT service management /  |c Peter Wheatcroft. 
264 1 |a Wiltshire, England :  |b BCS The Chartered Institute for IT,  |c 2014. 
264 4 |c 2014 
300 |a 1 online resource (145 pages) :  |b illustrations, tables. 
336 |a text  |2 rdacontent 
337 |a computer  |2 rdamedia 
338 |a online resource  |2 rdacarrier 
490 0 |a BCS Guides to IT Roles 
500 |a Includes index. 
588 |a Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014). 
590 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Computer service industry  |x Management. 
650 0 |a Information technology  |x Management. 
655 4 |a Electronic books. 
776 0 8 |i Print version:  |a Wheatcroft, Peter.  |t Service desk and incident manager : careers in IT service management.  |d Wiltshire, England : BCS The Chartered Institute for IT, c2014   |h xviii, 126 pages   |k BCS Guides to IT Roles   |z 9781780172330 
797 2 |a ProQuest (Firm) 
856 4 0 |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1713961  |z Click to View