Service desk and incident manager : : careers in IT service management / / Peter Wheatcroft.
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| Place / Publishing House: | Wiltshire, England : : BCS The Chartered Institute for IT,, 2014. 2014 |
| Year of Publication: | 2014 |
| Language: | English |
| Series: | BCS Guides to IT Roles
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| Online Access: | |
| Physical Description: | 1 online resource (145 pages) :; illustrations, tables. |
| Notes: | Includes index. |
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| ISBN: | 9781780172330 9781780172361 (Kindle) 9781780172347 9781780172354 |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | Peter Wheatcroft. |