Service mining : : framework and application / / Wei-Lun Chang.
The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as b...
Saved in:
Superior document: | Quantitative approaches to decision making collection, |
---|---|
VerfasserIn: | |
Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2014. |
Year of Publication: | 2014 |
Edition: | First edition. |
Language: | English |
Series: | 2013 digital library.
Quantitative approaches to decision making collection. |
Online Access: | |
Physical Description: | 1 online resource (xi, 104 pages) |
Notes: | Part of: 2013 digital library. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
5001598180 |
---|---|
ctrlnum |
(MiAaPQ)5001598180 (Au-PeEL)EBL1598180 (CaPaEBR)ebr10830077 (OCoLC)869630425 |
collection |
bib_alma |
record_format |
marc |
spelling |
Chang, Wei-Lun., author. Service mining : framework and application / Wei-Lun Chang. First edition. New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014. 1 online resource (xi, 104 pages) text rdacontent computer rdamedia online resource rdacarrier Quantitative approaches to decision making collection, 2163-9582 Part of: 2013 digital library. Includes bibliographical references (pages 95-101) and index. 1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index. Access restricted to authorized users and institutions. The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as being mobile, flexible, interactive, and interchangeable. Additionally, e-services have much to offer in terms of overcoming obstacles faced by a traditional services industry. The concept of service science, which was proposed by IBM, combines several issues into traditional service management, such as the disciplines of technology and engineering. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still needs to be elaborated. This book introduces a novel concept, service mining, to address several research areas from the viewpoints of technology, model, management, and application. Service mining is defined as "a systematical process including service discovery, experience, recovery, and retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining--it aims to "detect something new" from the service pool. The major difference is the feature of service is quite distinct in its mining target such as data or text. In other words, service is a process of value co-creation and difference in the perception of various customers. In the concept of service mining, the target is not only the traditional services but also IT-based services. Service mining is a branch under the big umbrella of service science. The goals of this book are to devise various concepts of service mining and to identify different possible applications. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors. Title from PDF title page (viewed on January 25, 2014). Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services Data processing. service mining service cooperation service branding service idealism pricing value network Electronic books. Print version: 9781606495742 ProQuest (Firm) 2013 digital library. Quantitative approaches to decision making collection. 2163-9582 https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1598180 Click to View |
language |
English |
format |
eBook |
author |
Chang, Wei-Lun., |
spellingShingle |
Chang, Wei-Lun., Service mining : framework and application / Quantitative approaches to decision making collection, 1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index. |
author_facet |
Chang, Wei-Lun., |
author_variant |
w l c wlc |
author_role |
VerfasserIn |
author_sort |
Chang, Wei-Lun., |
title |
Service mining : framework and application / |
title_sub |
framework and application / |
title_full |
Service mining : framework and application / Wei-Lun Chang. |
title_fullStr |
Service mining : framework and application / Wei-Lun Chang. |
title_full_unstemmed |
Service mining : framework and application / Wei-Lun Chang. |
title_auth |
Service mining : framework and application / |
title_new |
Service mining : |
title_sort |
service mining : framework and application / |
series |
Quantitative approaches to decision making collection, |
series2 |
Quantitative approaches to decision making collection, |
publisher |
Business Expert Press, |
publishDate |
2014 |
physical |
1 online resource (xi, 104 pages) |
edition |
First edition. |
contents |
1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index. |
isbn |
9781606495759 9781606495742 |
issn |
2163-9582 |
callnumber-first |
H - Social Science |
callnumber-subject |
HF - Commerce |
callnumber-label |
HF5415 |
callnumber-sort |
HF 45415.5 C427 42014 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1598180 |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.812 |
dewey-sort |
3658.812 |
dewey-raw |
658.812 |
dewey-search |
658.812 |
oclc_num |
869630425 |
work_keys_str_mv |
AT changweilun serviceminingframeworkandapplication |
status_str |
n |
ids_txt_mv |
(MiAaPQ)5001598180 (Au-PeEL)EBL1598180 (CaPaEBR)ebr10830077 (OCoLC)869630425 |
hierarchy_parent_title |
Quantitative approaches to decision making collection, |
is_hierarchy_title |
Service mining : framework and application / |
container_title |
Quantitative approaches to decision making collection, |
_version_ |
1792330766398521344 |
fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04394nam a2200553 i 4500</leader><controlfield tag="001">5001598180</controlfield><controlfield tag="003">MiAaPQ</controlfield><controlfield tag="005">20200520144314.0</controlfield><controlfield tag="006">m o d | </controlfield><controlfield tag="007">cr cnu||||||||</controlfield><controlfield tag="008">140125s2014 nyu foab 001 0 eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781606495759</subfield><subfield code="q">(e-book)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781606495742</subfield><subfield code="q">(paperback)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(MiAaPQ)5001598180</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(Au-PeEL)EBL1598180</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CaPaEBR)ebr10830077</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)869630425</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">MiAaPQ</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">MiAaPQ</subfield><subfield code="d">MiAaPQ</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HF5415.5</subfield><subfield code="b">.C427 2014</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Chang, Wei-Lun.,</subfield><subfield code="e">author.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service mining :</subfield><subfield code="b">framework and application /</subfield><subfield code="c">Wei-Lun Chang.</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">First edition.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York, New York (222 East 46th Street, New York, NY 10017) :</subfield><subfield code="b">Business Expert Press,</subfield><subfield code="c">2014.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (xi, 104 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Quantitative approaches to decision making collection,</subfield><subfield code="x">2163-9582</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Part of: 2013 digital library.</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 95-101) and index.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index.</subfield></datafield><datafield tag="506" ind1=" " ind2=" "><subfield code="a">Access restricted to authorized users and institutions.</subfield></datafield><datafield tag="520" ind1="3" ind2=" "><subfield code="a">The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as being mobile, flexible, interactive, and interchangeable. Additionally, e-services have much to offer in terms of overcoming obstacles faced by a traditional services industry. The concept of service science, which was proposed by IBM, combines several issues into traditional service management, such as the disciplines of technology and engineering. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still needs to be elaborated. This book introduces a novel concept, service mining, to address several research areas from the viewpoints of technology, model, management, and application. Service mining is defined as "a systematical process including service discovery, experience, recovery, and retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining--it aims to "detect something new" from the service pool. The major difference is the feature of service is quite distinct in its mining target such as data or text. In other words, service is a process of value co-creation and difference in the perception of various customers. In the concept of service mining, the target is not only the traditional services but also IT-based services. Service mining is a branch under the big umbrella of service science. The goals of this book are to devise various concepts of service mining and to identify different possible applications. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors.</subfield></datafield><datafield tag="588" ind1=" " ind2=" "><subfield code="a">Title from PDF title page (viewed on January 25, 2014).</subfield></datafield><datafield tag="590" ind1=" " ind2=" "><subfield code="a">Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer services</subfield><subfield code="x">Data processing.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">service mining</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">service cooperation</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">service branding</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">service idealism</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">pricing</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">value network</subfield></datafield><datafield tag="655" ind1=" " ind2="4"><subfield code="a">Electronic books.</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="z">9781606495742</subfield></datafield><datafield tag="797" ind1="2" ind2=" "><subfield code="a">ProQuest (Firm)</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">2013 digital library.</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Quantitative approaches to decision making collection.</subfield><subfield code="x">2163-9582</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1598180</subfield><subfield code="z">Click to View</subfield></datafield></record></collection> |