Achieving service excellence : : maximizing enterprise performance through innovation and technology / / C.M. Chang.
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of thei...
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| Superior document: | Service systems and innovations in business and society collection, |
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| VerfasserIn: | |
| Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2014. |
| Year of Publication: | 2014 |
| Edition: | First edition. |
| Language: | English |
| Series: | 2014 digital library.
Service systems and innovations in business and society collection. |
| Online Access: | |
| Physical Description: | 1 online resource (xiv, 130 pages) |
| Notes: | Part of: 2014 digital library. |
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Table of Contents:
- Preface
- 1. Service growth
- 2. Strategic differentiation
- 3. Operational excellence
- 4. Take charge, conclusions
- Notes
- References
- Index.