Achieving service excellence : : maximizing enterprise performance through innovation and technology /

Achieving service excellence : : maximizing enterprise performance through innovation and technology / / C.M. Chang.

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of thei...

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Superior document:Service systems and innovations in business and society collection,
VerfasserIn:
Chang, C. M. 1935-
Place / Publishing House:New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2014.
Year of Publication:2014
Edition:First edition.
Language:English
Series:2014 digital library.
Service systems and innovations in business and society collection.
Online Access:
Physical Description:1 online resource (xiv, 130 pages)
Notes:Part of: 2014 digital library.
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id 5001565905
ctrlnum (MiAaPQ)5001565905
(Au-PeEL)EBL1565905
(CaPaEBR)ebr10821750
(CaONFJC)MIL547335
(OCoLC)864382092
collection bib_alma
record_format marc
spelling Chang, C. M. (Ching Ming), 1935- author.
Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang.
First edition.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
1 online resource (xiv, 130 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Service systems and innovations in business and society collection, 2326-2699
Part of: 2014 digital library.
Includes bibliographical references (pages 121-126) and index.
Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
Access restricted to authorized users and institutions.
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
Title from PDF title page (viewed on January 4, 2014).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Service industries.
strategic differentiation
operational excellence
service excellence
engineers and service professionals
skills and knowledge
innovation and technology
Electronic books.
Print version: 9781606495445
ProQuest (Firm)
2014 digital library.
Service systems and innovations in business and society collection. 2326-2699.
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1565905 Click to View
language English
format eBook
author Chang, C. M. 1935-
spellingShingle Chang, C. M. 1935-
Achieving service excellence : maximizing enterprise performance through innovation and technology /
Service systems and innovations in business and society collection,
Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
author_facet Chang, C. M. 1935-
author_variant c m c cm cmc
author_fuller (Ching Ming),
author_role VerfasserIn
author_sort Chang, C. M. 1935-
title Achieving service excellence : maximizing enterprise performance through innovation and technology /
title_sub maximizing enterprise performance through innovation and technology /
title_full Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang.
title_fullStr Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang.
title_full_unstemmed Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang.
title_auth Achieving service excellence : maximizing enterprise performance through innovation and technology /
title_new Achieving service excellence :
title_sort achieving service excellence : maximizing enterprise performance through innovation and technology /
series Service systems and innovations in business and society collection,
series2 Service systems and innovations in business and society collection,
publisher Business Expert Press,
publishDate 2014
physical 1 online resource (xiv, 130 pages)
edition First edition.
contents Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
isbn 9781606495452
9781606495445
issn 2326-2699
callnumber-first H - Social Science
callnumber-subject HD - Industries, Land Use, Labor
callnumber-label HD9980
callnumber-sort HD 49980.5 C422 42014
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1565905
illustrated Not Illustrated
dewey-hundreds 300 - Social sciences
dewey-tens 330 - Economics
dewey-ones 338 - Production
dewey-full 338.4
dewey-sort 3338.4
dewey-raw 338.4
dewey-search 338.4
oclc_num 864382092
work_keys_str_mv AT changcm achievingserviceexcellencemaximizingenterpriseperformancethroughinnovationandtechnology
status_str n
ids_txt_mv (MiAaPQ)5001565905
(Au-PeEL)EBL1565905
(CaPaEBR)ebr10821750
(CaONFJC)MIL547335
(OCoLC)864382092
hierarchy_parent_title Service systems and innovations in business and society collection,
is_hierarchy_title Achieving service excellence : maximizing enterprise performance through innovation and technology /
container_title Service systems and innovations in business and society collection,
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