Achieving service excellence : : maximizing enterprise performance through innovation and technology / / C.M. Chang.
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of thei...
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| Superior document: | Service systems and innovations in business and society collection, |
|---|---|
| VerfasserIn: | |
| Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2014. |
| Year of Publication: | 2014 |
| Edition: | First edition. |
| Language: | English |
| Series: | 2014 digital library.
Service systems and innovations in business and society collection. |
| Online Access: | |
| Physical Description: | 1 online resource (xiv, 130 pages) |
| Notes: | Part of: 2014 digital library. |
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| 008 | 140104s2014 nyu foab 001 0 eng d | ||
| 020 | |z 9781606495445 (paperback) | ||
| 020 | |a 9781606495452 |q (electronic bk.) | ||
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| 050 | 4 | |a HD9980.5 |b .C422 2014 | |
| 082 | 0 | |a 338.4 |2 23 | |
| 100 | 1 | |a Chang, C. M. |q (Ching Ming), |d 1935- |e author. | |
| 245 | 1 | 0 | |a Achieving service excellence : |b maximizing enterprise performance through innovation and technology / |c C.M. Chang. |
| 250 | |a First edition. | ||
| 264 | 1 | |a New York, New York (222 East 46th Street, New York, NY 10017) : |b Business Expert Press, |c 2014. | |
| 300 | |a 1 online resource (xiv, 130 pages) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 490 | 1 | |a Service systems and innovations in business and society collection, |x 2326-2699 | |
| 500 | |a Part of: 2014 digital library. | ||
| 504 | |a Includes bibliographical references (pages 121-126) and index. | ||
| 505 | 0 | |a Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. | |
| 506 | |a Access restricted to authorized users and institutions. | ||
| 520 | 3 | |a As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support. | |
| 588 | |a Title from PDF title page (viewed on January 4, 2014). | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Service industries. | |
| 653 | |a strategic differentiation | ||
| 653 | |a operational excellence | ||
| 653 | |a service excellence | ||
| 653 | |a engineers and service professionals | ||
| 653 | |a skills and knowledge | ||
| 653 | |a innovation and technology | ||
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |z 9781606495445 |
| 797 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a 2014 digital library. | |
| 830 | 0 | |a Service systems and innovations in business and society collection. |x 2326-2699. | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1565905 |z Click to View |