Integrated measurement-- KPIs and metrics for ITSM : : a narrative account /

Integrated measurement-- KPIs and metrics for ITSM : : a narrative account / / Daniel McLean.

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McLean, Daniel (ITSM Consultant)
Place / Publishing House:Ely, Cambridgeshire : : IT Governance Publishing,, 2013.
Year of Publication:2013
Language:English
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Physical Description:1 online resource (175 pages)
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record_format marc
spelling McLean, Daniel (ITSM Consultant)
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
Ely, Cambridgeshire : IT Governance Publishing, 2013.
1 online resource (175 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Performance technology.
Performance standards.
Information technology Management.
Information technology Quality control.
Electronic books.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1477419 Click to View
language English
format eBook
author McLean, Daniel (ITSM Consultant)
spellingShingle McLean, Daniel (ITSM Consultant)
Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
author_facet McLean, Daniel (ITSM Consultant)
author_variant d m dm
author_sort McLean, Daniel (ITSM Consultant)
title Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
title_sub a narrative account /
title_full Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
title_fullStr Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
title_full_unstemmed Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
title_auth Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
title_new Integrated measurement-- KPIs and metrics for ITSM :
title_sort integrated measurement-- kpis and metrics for itsm : a narrative account /
publisher IT Governance Publishing,
publishDate 2013
physical 1 online resource (175 pages)
isbn 9781849284868
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5549
callnumber-sort HF 45549.5 P37 M35 42013
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1477419
illustrated Not Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.4/013
dewey-sort 3658.4 213
dewey-raw 658.4/013
dewey-search 658.4/013
oclc_num 861559167
work_keys_str_mv AT mcleandaniel integratedmeasurementkpisandmetricsforitsmanarrativeaccount
status_str n
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(Au-PeEL)EBL1477419
(CaPaEBR)ebr10772231
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(OCoLC)861559167
is_hierarchy_title Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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