Staff View: Integrated measurement-- KPIs and metrics for ITSM :

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Bibliographic Details
:	McLean, Daniel (ITSM Consultant)
Place / Publishing House:	Ely, Cambridgeshire : : IT Governance Publishing,, 2013.
Year of Publication:	2013
Language:	English
Online Access:	https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1477419
Physical Description:	1 online resource (175 pages)
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100	1		\|a McLean, Daniel \|c (ITSM Consultant)
245	1	0	\|a Integrated measurement-- KPIs and metrics for ITSM : \|b a narrative account / \|c Daniel McLean.
264		1	\|a Ely, Cambridgeshire : \|b IT Governance Publishing, \|c 2013.
300			\|a 1 online resource (175 pages)
336			\|a text \|2 rdacontent
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338			\|a online resource \|2 rdacarrier
588			\|a Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
590			\|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650		0	\|a Performance technology.
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856	4	0	\|u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1477419 \|z Click to View