Integrated measurement-- KPIs and metrics for ITSM : : a narrative account / / Daniel McLean.
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Place / Publishing House: | Ely, Cambridgeshire : : IT Governance Publishing,, 2013. |
Year of Publication: | 2013 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (175 pages) |
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ISBN: | 9781849283830 9781849284868 |
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Hierarchical level: | Monograph |
Statement of Responsibility: | Daniel McLean. |