Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp.
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| Superior document: | Organization and Management Series |
|---|---|
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| TeilnehmendeR: | |
| Year of Publication: | 2013 |
| Language: | English |
| Series: | Organization and management series (Routledge (Firm))
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| Online Access: | |
| Physical Description: | 1 online resource (xix, 323 p.) :; ill., charts. |
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| 007 | cr cn||||||||| | ||
| 008 | 130510s2013 nyuad sb 001 0 eng d | ||
| 020 | |z 9781848729490 | ||
| 020 | |a 9780203100851 (electronic bk.) | ||
| 035 | |a (MiAaPQ)5001181049 | ||
| 035 | |a (Au-PeEL)EBL1181049 | ||
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| 035 | |a (OCoLC)845254014 | ||
| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5549.5.N64 |b .E46 2013 | |
| 082 | 0 | 4 | |a 331.25/6 |2 23 |
| 245 | 0 | 0 | |a Emotional labor in the 21st century |h [electronic resource] |b diverse perspectives on the psychology of emotion regulation at work / |c edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp. |
| 260 | |a New York ; |a Oxfordshire, England : |b Routledge, |c c2013. | ||
| 300 | |a 1 online resource (xix, 323 p.) : |b ill., charts. | ||
| 490 | 1 | |a Organization and Management Series | |
| 504 | |a Includes bibliographical references and indexes. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 588 | |a Description based on online resource; title from title page (ebrary, viewed May 10, 2013). | ||
| 650 | 0 | |a Nonverbal communication in the workplace. | |
| 650 | 0 | |a Employees |x Attitudes. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Psychology, Industrial. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Grandey, Alicia. | |
| 700 | 1 | |a Diefendorff, James. | |
| 700 | 1 | |a Rupp, Deborah E., |d 1975- | |
| 710 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a Organization and management series (Routledge (Firm)) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1181049 |z Click to View |