The Spanish Model for Smart Tourism Destination Management : : A Methodological Approach.
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Superior document: | Tourism, Hospitality and Event Management Series |
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Place / Publishing House: | Cham : : Springer International Publishing AG,, 2024. ©2024. |
Year of Publication: | 2024 |
Edition: | 1st ed. |
Language: | English |
Series: | Tourism, Hospitality and Event Management Series
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Physical Description: | 1 online resource (321 pages) |
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Table of Contents:
- Intro
- Foreword
- Foreword
- Acknowledgements
- About This Book
- Contents
- About the Editors
- Part I: The Context: The Need for Smart Tourism Management
- Tourism Trends: Current Challenges for Tourism Destinations Management
- 1 Introduction
- 2 Climate Change
- 3 Overtourism
- 4 Threats to Cultural and Biological Diversity
- 5 Safety and Security
- 6 Technology and Digitalization
- 7 Labour Issues
- 8 Rethinking Competitiveness
- 9 The SEGITTUR Proposal: Smart Management to Embrace Complexity
- References
- Origin of the Spanish Smart Tourism Destinations Program
- 1 Introduction
- 2 In the Beginning, It Was About Quality
- 3 The Entrepreneurial State: Tourism Policy as an Impetus for Indicator-Based Management and Integrated Destination Management
- 4 The Encounter Between Models: Sustainable Tourism Municipalities and Smart Destinations
- 5 The Last Step… Until Today
- 6 Conclusions
- References
- Part II: The Method: The Spanish Model for Smart Tourism Destination Management
- Methodological Framework of the Spanish Smart Tourism Destinations Model
- 1 Introduction
- 2 From the Smart City to the Smart Destination
- 2.1 Smart Cities and Smart Tourism
- 3 Standardization Work: The CTN 178
- 3.1 Standards to Promote the Development of Smart Tourism Destinations
- 4 The Concept of Smart Tourism Destination
- 4.1 The DTI Network: An Opportunity for Municipalities to Improve Their Resilience When Facing Potential Crisis
- 5 The DTI Model Implementation Methodology
- 5.1 The Objectives of the DTI Methodology
- 5.2 The Evolving Nature of the DTI Methodology
- 5.3 The DTI Model Implementation Phases
- 5.3.1 The First Cycle: Adhesion to the DTI Model
- 5.3.2 The Second Cycle: Monitoring
- 5.3.3 Acknowledgment of Membership and DTI Distinction.
- 5.4 The Strategic Pillars of the Smart Tourism Destination Model
- 5.5 Areas of Action of the DTI Model
- 5.5.1 Governance Pillar
- 5.5.2 Innovation Pillar
- 5.5.3 Technology Pillar
- 5.5.4 Sustainability Pillar
- 5.5.5 Accessibility Pillar
- 5.6 Assessment of Results in the DTI Model
- 5.7 The Different Territorial Scales of Application of the DTI Model
- 5.7.1 Basque Model of Territorial Tourism Development
- 5.7.2 Principles of the Development of the Smart Tourism Destinations Model of the Region of Valencia (DTI-CV)
- 6 The Link Between the DTI Model and the Sustainable Development Goals
- 7 The Implementation of the DTI Model in Spain
- 8 Presence of the SEGITTUR DTI Model at an International Level
- Appendix
- References
- The Pillar of Governance in the Spanish Smart Tourism Destinations (DTI) Model
- 1 Introduction
- 2 Approach to the Concept of Governance
- 3 Governance in the Context of Tourism Management
- 4 The Work of the DMOs, the Challenge of Coordination
- 4.1 People, Innovation, and Regeneration of Tourism: Delimiting Factors in Smart Tourism Destinations
- 5 Governance and Tourism Competitiveness
- 5.1 Importance of Measuring/Evaluating Competitiveness
- 6 Background to the Governance Model Underlying the DTI Model
- 7 The Pillar of Governance in the DTI Model
- 8 Areas of Action, Requirements, and Indicators as Part of the Smart Destination Governance Pillar
- 8.1 Area of Action 1: Strategic Vision, Planning, and Implementation
- 8.2 Area of Action 2: Efficient Management
- 8.3 Area of Action 3: Transparency and Participation
- 8.4 Area of Action 4: Responsibility and Control
- 9 The Governance Pillar in Practice: Recommendations
- 9.1 Main Recommendations, Area 1
- 9.2 Main Recommendations, Area 2
- 9.3 Main Recommendations, Area 3
- 9.4 Main Recommendations, Area 4.
- 10 Lessons Learned in the Field of Innovation in Smart Tourism Destinations: Challenges
- Appendix
- References
- The Innovation Pillar in the Spanish Smart Tourism Destination (DTI) Model
- 1 Introduction
- 2 The Concept of Innovation in Tourism
- 2.1 The DTI Model Represents an Excellent Opportunity to Include Innovation at the Heart of Tourism Management
- 3 Tourism Innovation Within the Framework of the DTI Model
- 4 Areas of Action, Requirements and Indicators in Relation to Innovation in the DTI Model
- 4.1 Area of Action 1: Innovative Governance/Management
- 4.2 Area of Action 2: Innovation Activities
- 4.3 Area of Action 3: Innovation Ecosystem
- 5 The Innovation Pillar in Practice: Standard Recommendations
- 5.1 Main Recommendations, Area 1
- 5.2 Main Recommendations, Area 2
- 5.3 Main Recommendations, Area 3
- 6 Lessons Learned in the Field of Innovation in DTIs: Challenges
- References
- The Technology Pillar of the Spanish Smart Tourism Destination (DTI) Model
- 1 Introduction
- 2 Technology in the Context of the Tourism Sector
- 3 The Technology Pillar in the Framework of the Smart Tourism Destination (DTI) Strategic Management Model
- 3.1 Area of Action 1: Technologies Applied to Governance
- 3.2 Area of Action 2: Technological Infrastructures and Connectivity
- 3.3 Area of Action 3: Technologies for Smart Tourism Management
- 4 The Technology Pillar in Practice: Standard Recommendations
- 4.1 Main Recommendations, Area 1
- 4.2 Main Recommendations, Area 2
- 4.3 Main Recommendations, Area 3
- 5 Lessons Learned from the Technology Pillar in the Smart Destinations: Challenges
- Appendix
- References
- The Pillar of Sustainability in the Spanish Smart Tourism Destination (DTI) Model
- 1 Introduction
- 2 Approach to the Concept of Sustainability.
- 3 The Management of Tourism Sustainability in Spain: Challenges
- 4 The Pillar of Sustainability in the Strategic DTI Model
- 5 Areas of Action, Requirements and Indicators as Part of the Sustainability Pillar in the DTI Model
- 5.1 Area of Action 1: Tourism Sustainability Management
- 5.2 Area of Action 2: Conservation, Improvement and Recovery of Cultural Heritage
- 5.3 Area of Action 3: Conservation and Improvement of the Environment
- 5.4 Area of Action 4: Socio-economic Development and Circular Economy
- 6 The Sustainability Pillar in Practice: Recommendations
- 6.1 Main Recommendations, Area 1
- 6.2 Main Recommendations, Area 2
- 6.3 Main Recommendations, Area 3
- 6.4 Main Recommendations, Area 4
- 7 Lessons Learned in the Field of Smart Destination Sustainability: Challenges
- Appendix
- References
- The Pillar of Accessibility in the Spanish Smart Tourism Destinations (DTI) Model
- 1 Introduction
- 2 The Concept of Universal Accessibility in Tourism
- 3 The Management of Tourism Accessibility in Spain
- 4 The Pillar of Accessibility in the Strategic Smart Destination Management Model
- 5 Areas of Action, Requirements, and Indicators as Part of the Smart Destination Accessibility Pillar
- 5.1 Area of Action 1: Management of Accessibility in the Smart Destination
- 5.2 Area of Action 2: Implementation of Accessibility in the Smart Destination
- 6 The Accessibility Pillar in Practice: Recommendations
- 6.1 Main Recommendations, Area 1
- 6.2 Main Recommendations, Area 2
- 7 Lessons Learned in the Field of Accessibility in Smart Tourism Destinations: Challenges
- Appendix
- References
- Part III: Conclusions: Smart Tourism Management in Practice
- The DTI Model Experience: Best Practices on Smart Destination Management
- 1 Introduction
- 2 Methodology
- 2.1 Selection Criteria.
- 2.2 Summary of Best Practices Addressed in This Chapter
- 2.2.1 Governance Pillar
- 2.2.2 Innovation Pillar
- 2.2.3 Technology Pillar
- 2.2.4 Sustainability Pillar
- 2.2.5 Accessibility Pillar
- 3 Best Governance Practices
- 4 Best Innovation Practices
- 5 Best Technology Practices
- 6 Best Sustainability Practices
- 7 Best Accessibility Practices
- Appendix: List of Tables Illustrating the Good Practices
- References
- The Spanish Smart Tourism Destinations Network: The Instrument for Transferring and Stimulating the Adoption of National Tourism Policies
- 1 Conceptualization and Objectives
- 1.1 Aims of the Smart Tourism Destinations Network
- 2 Functioning of the Smart Tourism Destinations Network: Management Bodies
- 3 Categorization of Full Members of the Smart Tourism Destinations Network at All Levels
- 4 Evolution of the DTI Network: Main Figures and Characterization of Full Members
- 5 Services of the Smart Tourism Destinations Network: Information Tools and Collaboration Forums
- 6 The DTI Network as an Instrument for the Transfer and Promotion of the Adoption of National Tourism Policies
- References
- Spanish Smart Tourism Destinations: Final Considerations and Future Lines of Work
- 1 Introduction
- 2 Consolidation of DTI as a Planning and Management Model
- 3 The Contribution of the DTI Model to More Ambitious and Innovative Destination Planning and Management
- 4 Limitations and Weaknesses of the DTI Model
- 5 In Conclusion: A Proposal for Future Lines of Work
- References
- Epilogue, by President of SEGITTUR.