The Spanish Model for Smart Tourism Destination Management : : A Methodological Approach.

• Superior document: Tourism, Hospitality and Event Management Series
• Author: Andrades, Lidia.
• TeilnehmendeR: Romero-Dexeus, Carlos.; Martínez-Marín, Enrique.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2024.; ©2024.
• Year of Publication: 2024
• Edition: 1st ed.
• Language: English
• Series: Tourism, Hospitality and Event Management Series
• Physical Description: 1 online resource (321 pages)

Table of Contents

Intro -- Foreword -- Foreword -- Acknowledgements -- About This Book -- Contents -- About the Editors -- Part I: The Context: The Need for Smart Tourism Management -- Tourism Trends: Current Challenges for Tourism Destinations Management -- 1 Introduction -- 2 Climate Change -- 3 Overtourism -- 4 Threats to Cultural and Biological Diversity -- 5 Safety and Security -- 6 Technology and Digitalization -- 7 Labour Issues -- 8 Rethinking Competitiveness -- 9 The SEGITTUR Proposal: Smart Management to Embrace Complexity -- References -- Origin of the Spanish Smart Tourism Destinations Program -- 1 Introduction -- 2 In the Beginning, It Was About Quality -- 3 The Entrepreneurial State: Tourism Policy as an Impetus for Indicator-Based Management and Integrated Destination Management -- 4 The Encounter Between Models: Sustainable Tourism Municipalities and Smart Destinations -- 5 The Last Step… Until Today -- 6 Conclusions -- References -- Part II: The Method: The Spanish Model for Smart Tourism Destination Management -- Methodological Framework of the Spanish Smart Tourism Destinations Model -- 1 Introduction -- 2 From the Smart City to the Smart Destination -- 2.1 Smart Cities and Smart Tourism -- 3 Standardization Work: The CTN 178 -- 3.1 Standards to Promote the Development of Smart Tourism Destinations -- 4 The Concept of Smart Tourism Destination -- 4.1 The DTI Network: An Opportunity for Municipalities to Improve Their Resilience When Facing Potential Crisis -- 5 The DTI Model Implementation Methodology -- 5.1 The Objectives of the DTI Methodology -- 5.2 The Evolving Nature of the DTI Methodology -- 5.3 The DTI Model Implementation Phases -- 5.3.1 The First Cycle: Adhesion to the DTI Model -- 5.3.2 The Second Cycle: Monitoring -- 5.3.3 Acknowledgment of Membership and DTI Distinction.

5.4 The Strategic Pillars of the Smart Tourism Destination Model -- 5.5 Areas of Action of the DTI Model -- 5.5.1 Governance Pillar -- 5.5.2 Innovation Pillar -- 5.5.3 Technology Pillar -- 5.5.4 Sustainability Pillar -- 5.5.5 Accessibility Pillar -- 5.6 Assessment of Results in the DTI Model -- 5.7 The Different Territorial Scales of Application of the DTI Model -- 5.7.1 Basque Model of Territorial Tourism Development -- 5.7.2 Principles of the Development of the Smart Tourism Destinations Model of the Region of Valencia (DTI-CV) -- 6 The Link Between the DTI Model and the Sustainable Development Goals -- 7 The Implementation of the DTI Model in Spain -- 8 Presence of the SEGITTUR DTI Model at an International Level -- Appendix -- References -- The Pillar of Governance in the Spanish Smart Tourism Destinations (DTI) Model -- 1 Introduction -- 2 Approach to the Concept of Governance -- 3 Governance in the Context of Tourism Management -- 4 The Work of the DMOs, the Challenge of Coordination -- 4.1 People, Innovation, and Regeneration of Tourism: Delimiting Factors in Smart Tourism Destinations -- 5 Governance and Tourism Competitiveness -- 5.1 Importance of Measuring/Evaluating Competitiveness -- 6 Background to the Governance Model Underlying the DTI Model -- 7 The Pillar of Governance in the DTI Model -- 8 Areas of Action, Requirements, and Indicators as Part of the Smart Destination Governance Pillar -- 8.1 Area of Action 1: Strategic Vision, Planning, and Implementation -- 8.2 Area of Action 2: Efficient Management -- 8.3 Area of Action 3: Transparency and Participation -- 8.4 Area of Action 4: Responsibility and Control -- 9 The Governance Pillar in Practice: Recommendations -- 9.1 Main Recommendations, Area 1 -- 9.2 Main Recommendations, Area 2 -- 9.3 Main Recommendations, Area 3 -- 9.4 Main Recommendations, Area 4.

10 Lessons Learned in the Field of Innovation in Smart Tourism Destinations: Challenges -- Appendix -- References -- The Innovation Pillar in the Spanish Smart Tourism Destination (DTI) Model -- 1 Introduction -- 2 The Concept of Innovation in Tourism -- 2.1 The DTI Model Represents an Excellent Opportunity to Include Innovation at the Heart of Tourism Management -- 3 Tourism Innovation Within the Framework of the DTI Model -- 4 Areas of Action, Requirements and Indicators in Relation to Innovation in the DTI Model -- 4.1 Area of Action 1: Innovative Governance/Management -- 4.2 Area of Action 2: Innovation Activities -- 4.3 Area of Action 3: Innovation Ecosystem -- 5 The Innovation Pillar in Practice: Standard Recommendations -- 5.1 Main Recommendations, Area 1 -- 5.2 Main Recommendations, Area 2 -- 5.3 Main Recommendations, Area 3 -- 6 Lessons Learned in the Field of Innovation in DTIs: Challenges -- References -- The Technology Pillar of the Spanish Smart Tourism Destination (DTI) Model -- 1 Introduction -- 2 Technology in the Context of the Tourism Sector -- 3 The Technology Pillar in the Framework of the Smart Tourism Destination (DTI) Strategic Management Model -- 3.1 Area of Action 1: Technologies Applied to Governance -- 3.2 Area of Action 2: Technological Infrastructures and Connectivity -- 3.3 Area of Action 3: Technologies for Smart Tourism Management -- 4 The Technology Pillar in Practice: Standard Recommendations -- 4.1 Main Recommendations, Area 1 -- 4.2 Main Recommendations, Area 2 -- 4.3 Main Recommendations, Area 3 -- 5 Lessons Learned from the Technology Pillar in the Smart Destinations: Challenges -- Appendix -- References -- The Pillar of Sustainability in the Spanish Smart Tourism Destination (DTI) Model -- 1 Introduction -- 2 Approach to the Concept of Sustainability.

3 The Management of Tourism Sustainability in Spain: Challenges -- 4 The Pillar of Sustainability in the Strategic DTI Model -- 5 Areas of Action, Requirements and Indicators as Part of the Sustainability Pillar in the DTI Model -- 5.1 Area of Action 1: Tourism Sustainability Management -- 5.2 Area of Action 2: Conservation, Improvement and Recovery of Cultural Heritage -- 5.3 Area of Action 3: Conservation and Improvement of the Environment -- 5.4 Area of Action 4: Socio-economic Development and Circular Economy -- 6 The Sustainability Pillar in Practice: Recommendations -- 6.1 Main Recommendations, Area 1 -- 6.2 Main Recommendations, Area 2 -- 6.3 Main Recommendations, Area 3 -- 6.4 Main Recommendations, Area 4 -- 7 Lessons Learned in the Field of Smart Destination Sustainability: Challenges -- Appendix -- References -- The Pillar of Accessibility in the Spanish Smart Tourism Destinations (DTI) Model -- 1 Introduction -- 2 The Concept of Universal Accessibility in Tourism -- 3 The Management of Tourism Accessibility in Spain -- 4 The Pillar of Accessibility in the Strategic Smart Destination Management Model -- 5 Areas of Action, Requirements, and Indicators as Part of the Smart Destination Accessibility Pillar -- 5.1 Area of Action 1: Management of Accessibility in the Smart Destination -- 5.2 Area of Action 2: Implementation of Accessibility in the Smart Destination -- 6 The Accessibility Pillar in Practice: Recommendations -- 6.1 Main Recommendations, Area 1 -- 6.2 Main Recommendations, Area 2 -- 7 Lessons Learned in the Field of Accessibility in Smart Tourism Destinations: Challenges -- Appendix -- References -- Part III: Conclusions: Smart Tourism Management in Practice -- The DTI Model Experience: Best Practices on Smart Destination Management -- 1 Introduction -- 2 Methodology -- 2.1 Selection Criteria.

2.2 Summary of Best Practices Addressed in This Chapter -- 2.2.1 Governance Pillar -- 2.2.2 Innovation Pillar -- 2.2.3 Technology Pillar -- 2.2.4 Sustainability Pillar -- 2.2.5 Accessibility Pillar -- 3 Best Governance Practices -- 4 Best Innovation Practices -- 5 Best Technology Practices -- 6 Best Sustainability Practices -- 7 Best Accessibility Practices -- Appendix: List of Tables Illustrating the Good Practices -- References -- The Spanish Smart Tourism Destinations Network: The Instrument for Transferring and Stimulating the Adoption of National Tourism Policies -- 1 Conceptualization and Objectives -- 1.1 Aims of the Smart Tourism Destinations Network -- 2 Functioning of the Smart Tourism Destinations Network: Management Bodies -- 3 Categorization of Full Members of the Smart Tourism Destinations Network at All Levels -- 4 Evolution of the DTI Network: Main Figures and Characterization of Full Members -- 5 Services of the Smart Tourism Destinations Network: Information Tools and Collaboration Forums -- 6 The DTI Network as an Instrument for the Transfer and Promotion of the Adoption of National Tourism Policies -- References -- Spanish Smart Tourism Destinations: Final Considerations and Future Lines of Work -- 1 Introduction -- 2 Consolidation of DTI as a Planning and Management Model -- 3 The Contribution of the DTI Model to More Ambitious and Innovative Destination Planning and Management -- 4 Limitations and Weaknesses of the DTI Model -- 5 In Conclusion: A Proposal for Future Lines of Work -- References -- Epilogue, by President of SEGITTUR.