Communication Climate at Work : Fostering Friendly Friction in Organisations /

Communication Climate at Work : Fostering Friendly Friction in Organisations / / by Øyvind Kvalnes.

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This book explores how members of an organization or group speak to and with each other. An expansion of the author’s previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk...

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Bibliographic Details
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Kvalnes, Øyvind.
Place / Publishing House:Cham : : Springer International Publishing :, Imprint: Palgrave Macmillan,, 2023.
Year of Publication:2023
Edition:1st ed. 2023.
Language:English
Physical Description:1 online resource (137 pages)
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Table of Contents:
  • Part One
  • 1.Communication Climate
  • 2.Critical Quality Moments
  • 3.Bystander Effects
  • 4.The Invisible Gorilla
  • 5. Blind Spots
  • 6.Help
  • Part Two
  • 7.Friendly Friction
  • 8.Tolerance for False Alarms
  • 9.Psychological Safety
  • 10.Scope for Agency
  • 11.Pushing Plus Buttons
  • Part Three
  • 12.Communication Ethics
  • 13.Countering Moral Neutralization
  • 14.Whistleblowing
  • 15. Further Studies.

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