Innovative Priority Mechanisms in Service Operations : Theory and Applications / / by Shiliang Cui, Zhongbin Wang, Luyi Yang.
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and...
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Superior document: | SpringerBriefs in Service Science, |
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Place / Publishing House: | Cham : : Springer International Publishing :, Imprint: Springer,, 2023. |
Year of Publication: | 2023 |
Edition: | 1st ed. 2023. |
Language: | English |
Series: | SpringerBriefs in Service Science,
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Physical Description: | 1 online resource (IX, 139 p. 21 illus., 5 illus. in color.) |
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100 | 1 | |a Cui, Shiliang. |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
245 | 1 | 0 | |a Innovative Priority Mechanisms in Service Operations |h [electronic resource] : |b Theory and Applications / |c by Shiliang Cui, Zhongbin Wang, Luyi Yang. |
250 | |a 1st ed. 2023. | ||
264 | 1 | |a Cham : |b Springer International Publishing : |b Imprint: Springer, |c 2023. | |
300 | |a 1 online resource (IX, 139 p. 21 illus., 5 illus. in color.) | ||
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338 | |a online resource |b cr |2 rdacarrier | ||
490 | 1 | |a SpringerBriefs in Service Science, |x 2731-3751 | |
520 | |a This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book. | ||
506 | 0 | |a Open Access | |
505 | 0 | |a Intro -- Preface -- Contents -- 1 A Brief Review of Research on Priority Queues with Self-Interested Customers -- 1 Introduction -- 2 Unobservable Queues -- 2.1 Priority Pricing -- 2.2 Priority Auctions -- 3 Observable Queues -- 4 Emerging Research Directions -- References -- 2 Auctions for Trading Queueing Positions -- 1 Introduction -- 2 Model Setup -- 3 Baseline Auction -- 3.1 Trading Rules -- 3.2 Auction Equilibrium -- 4 Social Welfare and Service Provider's Revenue -- 4.1 Social Optimization -- 4.2 Service Provider's Revenue Maximization -- 5 Trading Through an Intermediary -- 5.1 Baseline Auction with a Trade Participation Fee -- 5.2 Augmented Auction: Trading Rulesand a Motivating Example -- 5.3 Auction Equilibrium -- 5.4 Optimal Auction Parameters and Structure -- 5.5 The Value of Trading vs. FIFO -- 6 Conclusion Remarks -- References -- 3 Line-Sitting Services -- 1 Introduction -- 2 Model Preliminaries and FIFO Benchmark -- 2.1 FIFO Benchmark -- 3 Line-Sitting -- 3.1 Comparison Between Line-Sitting and FIFO -- 4 Accommodating Line-Sitting or Selling Priority? -- 4.1 Priority Purchasing -- 4.2 Comparison Between Priority and FIFO -- 4.3 Comparison Between Line-Sitting and Priority -- 5 Three-Way Comparison -- 6 Endogenizing Service Fee B -- 7 Finitely Many Line-Sitters -- 8 Pre-commitment Payment -- 8.1 Revenue of the Line-Sitting Firm -- 8.2 Welfare Implications -- 9 Concluding Remarks -- References -- 4 Queue Scalping -- 1 Introduction -- 2 Model Description -- 3 Analysis of the Single-Scalper Model -- 3.1 What Queues Are Susceptible to Scalping? -- 4 Analysis of the Multi-Scalper Model -- 4.1 What Queues Are Susceptible to Scalping? -- 5 Impact of Queue-Scalping -- 5.1 System Throughput -- 5.2 Consumer Surplus -- 5.3 Social Welfare -- 6 The Long-Run Capacity Response -- 7 Comparison with Line-Sitting -- 8 Effect of Queue Information. | |
505 | 8 | |a 9 Concluding Remarks -- References -- 5 Referral Priority Programs -- 1 Introduction -- 2 Model -- 2.1 Queueing Preliminaries -- 3 Equilibrium -- 3.1 Equilibrium Referral Strategies -- 3.2 Existence of Equilibria and Structural Results -- 4 Effectiveness of the Referral Priority Program -- 4.1 Analytic Results -- 4.1.1 System Throughput -- 4.1.2 Customer Welfare -- 4.2 Summary -- 5 Extensions -- 6 Optimal Pricing, Referral Reward Program, and Comparison -- 6.1 Pricing in the Referral Reward Program -- 6.2 Numerical Comparison -- 7 Optimal Scheduling in Referral Priority Programs -- 7.1 Numerical Illustrations -- 7.2 Capacity Implications -- 8 Concluding Remarks -- References -- 6 Distance-Based Service Priority -- 1 Introduction -- 2 Model Preliminaries and FIFO Benchmark -- 2.1 FIFO Service Discipline -- 3 Distance-Based Service Priority Policy -- 4 Comparison between Priority and FIFO Policies -- 5 Two-Dimensional Service Area -- 6 Optimal Service Fee B -- 7 Comparison to Price Discrimination Strategy -- 7.1 Comparing PDS to the FIFO Benchmark -- 7.2 Comparing PDS to the Priority Policy -- 8 Concluding Remarks -- References -- 7 In-Queue Priority Purchase -- 1 Introduction -- 2 Model Description -- 3 Simultaneous Upgrade Rule -- 3.1 Equilibrium Definition -- 3.2 Analysis -- 3.2.1 Step 1: Equilibrium Structure -- 3.2.2 Step 2: Nonexistence of Pure-Strategy Equilibria -- 3.3 A Small Buffer System -- 4 Sequential Upgrade Rule -- 4.1 Equilibrium Definition -- 4.2 Sufficiently Light or Heavy Traffic -- 4.3 Small Buffer Systems -- 4.3.1 K=2 -- 4.3.2 K=3 -- 5 Concluding Remarks -- References. | |
650 | 0 | |a Service industries. | |
650 | 0 | |a Production management. | |
650 | 0 | |a Operations research. | |
650 | 0 | |a Industries. | |
650 | 1 | 4 | |a Services. |
650 | 2 | 4 | |a Operations Management. |
650 | 2 | 4 | |a Operations Research and Decision Theory. |
650 | 2 | 4 | |a Industries. |
776 | |z 3-031-30840-9 | ||
700 | 1 | |a Wang, Zhongbin. |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
700 | 1 | |a Yang, Luyi. |e author. |4 aut |4 http://id.loc.gov/vocabulary/relators/aut | |
830 | 0 | |a SpringerBriefs in Service Science, |x 2731-3751 | |
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