Trouble at work / / Ralph Fevre ... [et al.].

• TeilnehmendeR: Fevre, Ralph, 1955-
• Year of Publication: 2012
• Language: English
• Physical Description: 1 online resource (273 p.)
• Notes: Description based upon print version of record.

Trouble in the workplace - whether it is bullying, harassment or stress - is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarizes the largest specialist research programme on ill-treatment in the workplace so far undertaken. It provides a powerful antidote to half-truths and misinformation and offers a new way of conceptualizing trouble at work, moving the discussion away from individualized explanations - and talk of ''bullies'' and ''victims'' - towards the workplace characteristics that cause trouble at work. T

Table of Contents

Cover; Contents; List of Tables and Figures; Part One; 1 A Bad Day at the Office; Research on workplace bullying; Enter sociology; Enter criminology; Workplace bullying, violence and minorities; Final remarks; Part Two; 2 Fairness and Rationality at Work; What kind of employees experienced more unreasonable treatment?; Which jobs were more prone to unreasonable treatment?; Which workplace and organisations were more prone to unreasonable treatment?; The troubled minority; Conclusions; 3 Civility and Respect at Work; What kind of employees experienced more incivility and disrespect?

Which jobs were more prone to incivility and disrespect?Which workplaces and organisations were more prone to incivility and disrespect?; The troubled minority; Conclusions; 4 Violence and Injury at Work; What kind of employees experienced workplace violence and injury?; Which jobs were more prone to violence and injury?; What kinds of workplaces and organisations were more prone to workplace violence?; The troubled minority; Conclusions; Part Three; 5 The Briar Patch; Britscope's formal approach to trouble at work; Ill-treatment; Unreasonable treatment; Incivility and disrespect

Violence and injuryFactors influencing ill-treatment; Poor management; Discrimination; Workplace reform and modernisation; The characteristics of our interviewees; Responses to ill-treatment; Complaints procedures; Trade union support; Occupational health; The consequences of ill-treatment at work; Conclusions; 6 The Office; Banco's formal approach to trouble at work; Ill-treatment; Unreasonable treatment; Incivility and disrespect; Violence and injury; The characteristics of troublemakers; The characteristics of our interviewees; Factors influencing ill-treatment

The processes and consequences of dealing with ill-treatmentThe consequences of ill-treatment at work; Conclusions; 7 Permanent White Water; Westshire's formal approach to trouble at work; Interviewee characteristics; Ill-treatment; Unreasonable treatment; Incivility and disrespect; Violence and injury; Witnessing ill-treatment; The characteristics of troublemakers; The processes and consequences of dealing with ill-treatment; The consequences of ill-treatment at work; Conclusions; 8 Keeping the Faith; How Strand employees minimise trouble at work

How workplace minorities cope with ill-treatmentHow Strand risks creating trouble at work; Insecurity; Performance and rewards; Industrial relations; Management roles and responsibilities; Strand's informal approach to trouble at work; Leadership; Communication; Personal development; Management of illnesses and disabilities; Flexibility for commitments outside work; The importance of fairness and rationality; Strand's formal approach to employee and public relations; Strand's formal approach to trouble at work; Conclusions; Part Four; 9 The Troubled Workplace; Whose trouble is it?

Can employers do more to minimise the ill-treatment of their employees?