Service, satisfaction and climate : : perspectives on management in English language teaching /

Service, satisfaction and climate : : perspectives on management in English language teaching / / by John Walker.

Show other versions (1)

Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large...

Full description

Saved in:
Bibliographic Details
Superior document:Innovation and leadership in English language teaching, v. 2
:
Walker, John.
Year of Publication:2010
Edition:1st ed.
Language:English
Series:Innovation and leadership in English language teaching ; v. 2.
Physical Description:1 online resource (281 p.)
Notes:Description based upon print version of record.
Tags: Add Tag
No Tags, Be the first to tag this record!
id 993582381004498
ctrlnum (CKB)2670000000056526
(EBL)605328
(OCoLC)689997508
(SSID)ssj0000427997
(PQKBManifestationID)11316425
(PQKBTitleCode)TC0000427997
(PQKBWorkID)10414290
(PQKB)11198994
(MiAaPQ)EBC605328
(OCoLC)777816417
(nllekb)BRILL9781849509978
(Au-PeEL)EBL605328
(CaPaEBR)ebr10428783
(CaONFJC)MIL288873
(EXLCZ)992670000000056526
collection bib_alma
record_format marc
spelling Walker, John.
Service, satisfaction and climate : perspectives on management in English language teaching / by John Walker.
1st ed.
Bingley, U.K. : Emerald Group Publishing Limited, 2010.
1 online resource (281 p.)
text txt
computer c
online resource cr
Innovation and leadership in English language teaching, 2041-272X ; v. 2
Description based upon print version of record.
English
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Includes bibliographical references (p. 239-256).
pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.
English language Study and teaching Foreign speakers.
Language and languages Study and teaching.
Mellon Project.
ebrary, Inc.
1-84950-996-4
Innovation and leadership in English language teaching ; v. 2.
language English
format eBook
author Walker, John.
spellingShingle Walker, John.
Service, satisfaction and climate : perspectives on management in English language teaching /
Innovation and leadership in English language teaching,
pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.
author_facet Walker, John.
author_variant j w jw
author_sort Walker, John.
title Service, satisfaction and climate : perspectives on management in English language teaching /
title_sub perspectives on management in English language teaching /
title_full Service, satisfaction and climate : perspectives on management in English language teaching / by John Walker.
title_fullStr Service, satisfaction and climate : perspectives on management in English language teaching / by John Walker.
title_full_unstemmed Service, satisfaction and climate : perspectives on management in English language teaching / by John Walker.
title_auth Service, satisfaction and climate : perspectives on management in English language teaching /
title_new Service, satisfaction and climate :
title_sort service, satisfaction and climate : perspectives on management in english language teaching /
series Innovation and leadership in English language teaching,
series2 Innovation and leadership in English language teaching,
publisher Emerald Group Publishing Limited,
publishDate 2010
physical 1 online resource (281 p.)
edition 1st ed.
contents pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.
isbn 1-282-88873-0
9786612888731
1-84950-997-2
1-84950-996-4
issn 2041-272X ;
callnumber-first P - Language and Literature
callnumber-subject PE - English Languages
callnumber-label PE1128
callnumber-sort PE 41128 A2 W35 42010
illustrated Not Illustrated
dewey-hundreds 400 - Language
dewey-tens 420 - English & Old English languages
dewey-ones 428 - Standard English usage
dewey-full 428.2407
dewey-sort 3428.2407
dewey-raw 428.2407
dewey-search 428.2407
oclc_num 689997508
777816417
work_keys_str_mv AT walkerjohn servicesatisfactionandclimateperspectivesonmanagementinenglishlanguageteaching
status_str n
ids_txt_mv (CKB)2670000000056526
(EBL)605328
(OCoLC)689997508
(SSID)ssj0000427997
(PQKBManifestationID)11316425
(PQKBTitleCode)TC0000427997
(PQKBWorkID)10414290
(PQKB)11198994
(MiAaPQ)EBC605328
(OCoLC)777816417
(nllekb)BRILL9781849509978
(Au-PeEL)EBL605328
(CaPaEBR)ebr10428783
(CaONFJC)MIL288873
(EXLCZ)992670000000056526
carrierType_str_mv cr
hierarchy_parent_title Innovation and leadership in English language teaching, v. 2
hierarchy_sequence v. 2.
is_hierarchy_title Service, satisfaction and climate : perspectives on management in English language teaching /
container_title Innovation and leadership in English language teaching, v. 2
_version_ 1804975961643417600
fullrecord <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03585nam a2200637 a 4500</leader><controlfield tag="001">993582381004498</controlfield><controlfield tag="005">20230725025508.0</controlfield><controlfield tag="006">m o d | </controlfield><controlfield tag="007">cr -n---------</controlfield><controlfield tag="008">101206s2010 xxk ob 000 0 eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1-282-88873-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9786612888731</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1-84950-997-2</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1163/9781849509978</subfield><subfield code="2">DOI</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CKB)2670000000056526</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(EBL)605328</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)689997508</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(SSID)ssj0000427997</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PQKBManifestationID)11316425</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PQKBTitleCode)TC0000427997</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PQKBWorkID)10414290</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(PQKB)11198994</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(MiAaPQ)EBC605328</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)777816417</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(nllekb)BRILL9781849509978</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(Au-PeEL)EBL605328</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CaPaEBR)ebr10428783</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(CaONFJC)MIL288873</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(EXLCZ)992670000000056526</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">MiAaPQ</subfield><subfield code="c">MiAaPQ</subfield><subfield code="d">MiAaPQ</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">PE1128.A2</subfield><subfield code="b">W35 2010</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">CJ</subfield><subfield code="2">bicssc</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">EDU</subfield><subfield code="x">029000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="079" ind1=" " ind2=" "><subfield code="a">ocn690021049</subfield><subfield code="z">ocn712995475</subfield><subfield code="z">ocn838073259</subfield></datafield><datafield tag="082" ind1="0" ind2="0"><subfield code="a">428.2407</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Walker, John.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service, satisfaction and climate :</subfield><subfield code="b">perspectives on management in English language teaching /</subfield><subfield code="c">by John Walker.</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1st ed.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Bingley, U.K. :</subfield><subfield code="b">Emerald Group Publishing Limited,</subfield><subfield code="c">2010.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (281 p.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Innovation and leadership in English language teaching,</subfield><subfield code="x">2041-272X ;</subfield><subfield code="v">v. 2</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based upon print version of record.</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">English</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. 239-256).</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">English language</subfield><subfield code="x">Study and teaching</subfield><subfield code="x">Foreign speakers.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Language and languages</subfield><subfield code="x">Study and teaching.</subfield></datafield><datafield tag="797" ind1="2" ind2=" "><subfield code="a">Mellon Project.</subfield></datafield><datafield tag="797" ind1="2" ind2=" "><subfield code="a">ebrary, Inc.</subfield></datafield><datafield tag="776" ind1=" " ind2=" "><subfield code="z">1-84950-996-4</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Innovation and leadership in English language teaching ;</subfield><subfield code="v">v. 2.</subfield></datafield><datafield tag="906" ind1=" " ind2=" "><subfield code="a">BOOK</subfield></datafield><datafield tag="ADM" ind1=" " ind2=" "><subfield code="b">2024-07-19 02:38:09 Europe/Vienna</subfield><subfield code="f">system</subfield><subfield code="c">marc21</subfield><subfield code="a">2012-02-25 23:10:39 Europe/Vienna</subfield><subfield code="g">false</subfield></datafield><datafield tag="AVE" ind1=" " ind2=" "><subfield code="i">Brill</subfield><subfield code="P">EBA Brill All</subfield><subfield code="x">https://eu02.alma.exlibrisgroup.com/view/uresolver/43ACC_OEAW/openurl?u.ignore_date_coverage=true&amp;portfolio_pid=5343307790004498&amp;Force_direct=true</subfield><subfield code="Z">5343307790004498</subfield><subfield code="b">Available</subfield><subfield code="8">5343307790004498</subfield></datafield></record></collection>

Similar Items