Service, satisfaction and climate : : perspectives on management in English language teaching / / by John Walker.
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large...
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| Superior document: | Innovation and leadership in English language teaching, v. 2 |
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| : | |
| Year of Publication: | 2010 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Innovation and leadership in English language teaching ;
v. 2. |
| Physical Description: | 1 online resource (281 p.) |
| Notes: | Description based upon print version of record. |
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Electronic
| EBA Brill All | Available |