Co-creating Digital Public Services for an Ageing Society : : Evidence for User-centric Design / / by Juliane Jarke.
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the sa...
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Superior document: | Public Administration and Information Technology, 6 |
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Place / Publishing House: | Cham : : Springer International Publishing :, Imprint: Springer,, 2021. |
Year of Publication: | 2021 |
Edition: | 1st ed. 2021. |
Language: | English |
Series: | Public Administration and Information Technology,
6 |
Physical Description: | 1 online resource (XVIII, 228 p. 101 illus., 86 illus. in color.) |
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(CKB)4100000011457749 (DE-He213)978-3-030-52873-7 (MiAaPQ)EBC6350855 (Au-PeEL)EBL6350855 (OCoLC)1243554654 (oapen)https://directory.doabooks.org/handle/20.500.12854/26190 (EXLCZ)994100000011457749 |
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Jarke, Juliane. author. (orcid)0000-0001-8349-2298 https://orcid.org/0000-0001-8349-2298 aut http://id.loc.gov/vocabulary/relators/aut Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / by Juliane Jarke. 1st ed. 2021. Springer Nature 2021 Cham : Springer International Publishing : Imprint: Springer, 2021. 1 online resource (XVIII, 228 p. 101 illus., 86 illus. in color.) text txt rdacontent computer c rdamedia online resource cr rdacarrier Public Administration and Information Technology, 2512-1812 ; 6 This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation. Chapter 1: Introduction -- Chapter 2: Ageing societies and technological innovation -- Chapter 3: Co-creating digital public services -- Chapter 4: Mobile Age: Co-creating digital public services with and for older citizens -- Chapter 5: Co-creation in practice I: Co-creating a digital neighbourhood guide (Bremen Osterholz) -- Chapter 6: Co-creation in practice II: Co-creating a digital walking guide (Bremen Hemelingen) -- Chapter 7: Co-creation in practice III: Co-creating age-friendly routes (Zaragoza) -- Chapter 8: Learning from co-creation practice -- Chapter 9: Conclusion: Co-creating inclusive digital futures -- References -- Appendix. . Description based on publisher supplied metadata and other sources. English Public administration. Public policy. Demography. Application software. Social policy. Public Administration. https://scigraph.springernature.com/ontologies/product-market-codes/W34030 Public Policy. https://scigraph.springernature.com/ontologies/product-market-codes/911060 Demography. https://scigraph.springernature.com/ontologies/product-market-codes/X25000 Information Systems Applications (incl. Internet). https://scigraph.springernature.com/ontologies/product-market-codes/I18040 Social Policy. https://scigraph.springernature.com/ontologies/product-market-codes/W34020 Social Policy. https://scigraph.springernature.com/ontologies/product-market-codes/X33000 Public Administration Public Policy Demography Information Systems Applications (incl. Internet) Social Policy Population and Demography Information Systems Applications (incl.Internet) Co-creation Civic engagement Open data Digital public service Geron-technology Digital innovation MobileAge Open Access Public administration Population & demography Information retrieval Internet searching Political economy Social & ethical issues Central / national / federal government policies 3-030-52872-3 |
language |
English |
format |
eBook |
author |
Jarke, Juliane. Jarke, Juliane. |
spellingShingle |
Jarke, Juliane. Jarke, Juliane. Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / Public Administration and Information Technology, Chapter 1: Introduction -- Chapter 2: Ageing societies and technological innovation -- Chapter 3: Co-creating digital public services -- Chapter 4: Mobile Age: Co-creating digital public services with and for older citizens -- Chapter 5: Co-creation in practice I: Co-creating a digital neighbourhood guide (Bremen Osterholz) -- Chapter 6: Co-creation in practice II: Co-creating a digital walking guide (Bremen Hemelingen) -- Chapter 7: Co-creation in practice III: Co-creating age-friendly routes (Zaragoza) -- Chapter 8: Learning from co-creation practice -- Chapter 9: Conclusion: Co-creating inclusive digital futures -- References -- Appendix. . |
author_facet |
Jarke, Juliane. Jarke, Juliane. |
author_variant |
j j jj j j jj |
author_role |
VerfasserIn VerfasserIn |
author_sort |
Jarke, Juliane. |
title |
Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / |
title_sub |
Evidence for User-centric Design / |
title_full |
Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / by Juliane Jarke. |
title_fullStr |
Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / by Juliane Jarke. |
title_full_unstemmed |
Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / by Juliane Jarke. |
title_auth |
Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / |
title_new |
Co-creating Digital Public Services for an Ageing Society : |
title_sort |
co-creating digital public services for an ageing society : evidence for user-centric design / |
series |
Public Administration and Information Technology, |
series2 |
Public Administration and Information Technology, |
publisher |
Springer Nature Springer International Publishing : Imprint: Springer, |
publishDate |
2021 |
physical |
1 online resource (XVIII, 228 p. 101 illus., 86 illus. in color.) |
edition |
1st ed. 2021. |
contents |
Chapter 1: Introduction -- Chapter 2: Ageing societies and technological innovation -- Chapter 3: Co-creating digital public services -- Chapter 4: Mobile Age: Co-creating digital public services with and for older citizens -- Chapter 5: Co-creation in practice I: Co-creating a digital neighbourhood guide (Bremen Osterholz) -- Chapter 6: Co-creation in practice II: Co-creating a digital walking guide (Bremen Hemelingen) -- Chapter 7: Co-creation in practice III: Co-creating age-friendly routes (Zaragoza) -- Chapter 8: Learning from co-creation practice -- Chapter 9: Conclusion: Co-creating inclusive digital futures -- References -- Appendix. . |
isbn |
3-030-52873-1 3-030-52872-3 |
issn |
2512-1812 ; |
callnumber-first |
J - Political Science |
callnumber-subject |
JF - Public Administration |
callnumber-label |
JF20-2112 |
callnumber-sort |
JF 220 42112 |
illustrated |
Not Illustrated |
dewey-hundreds |
300 - Social sciences |
dewey-tens |
350 - Public administration & military science 360 - Social problems & social services |
dewey-ones |
351 - Public administration 362 - Social welfare problems & services |
dewey-full |
351 362.60285 |
dewey-sort |
3351 |
dewey-raw |
351 362.60285 |
dewey-search |
351 362.60285 |
oclc_num |
1243554654 |
work_keys_str_mv |
AT jarkejuliane cocreatingdigitalpublicservicesforanageingsocietyevidenceforusercentricdesign |
status_str |
n |
ids_txt_mv |
(CKB)4100000011457749 (DE-He213)978-3-030-52873-7 (MiAaPQ)EBC6350855 (Au-PeEL)EBL6350855 (OCoLC)1243554654 (oapen)https://directory.doabooks.org/handle/20.500.12854/26190 (EXLCZ)994100000011457749 |
carrierType_str_mv |
cr |
hierarchy_parent_title |
Public Administration and Information Technology, 6 |
hierarchy_sequence |
6 |
is_hierarchy_title |
Co-creating Digital Public Services for an Ageing Society : Evidence for User-centric Design / |
container_title |
Public Administration and Information Technology, 6 |
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fullrecord |
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