A Semantic Wiki-based Platform for IT Service Management

A Semantic Wiki-based Platform for IT Service Management

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for in...

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Kleiner, Frank
Year of Publication:2015
Language:English
Physical Description:1 electronic resource (XI, 609 p. p.)
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spelling Kleiner, Frank auth
A Semantic Wiki-based Platform for IT Service Management
KIT Scientific Publishing 2015
1 electronic resource (XI, 609 p. p.)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.
English
IT-Service-Management
Semantic Wiki
ITSM
Wiki
Semantisches Wiki
3-7315-0333-6
language English
format eBook
author Kleiner, Frank
spellingShingle Kleiner, Frank
A Semantic Wiki-based Platform for IT Service Management
author_facet Kleiner, Frank
author_variant f k fk
author_sort Kleiner, Frank
title A Semantic Wiki-based Platform for IT Service Management
title_full A Semantic Wiki-based Platform for IT Service Management
title_fullStr A Semantic Wiki-based Platform for IT Service Management
title_full_unstemmed A Semantic Wiki-based Platform for IT Service Management
title_auth A Semantic Wiki-based Platform for IT Service Management
title_new A Semantic Wiki-based Platform for IT Service Management
title_sort a semantic wiki-based platform for it service management
publisher KIT Scientific Publishing
publishDate 2015
physical 1 electronic resource (XI, 609 p. p.)
isbn 1000045291
3-7315-0333-6
illustrated Not Illustrated
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status_str n
ids_txt_mv (CKB)4920000000100683
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is_hierarchy_title A Semantic Wiki-based Platform for IT Service Management
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