A Semantic Wiki-based Platform for IT Service Management
The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for in...
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| Year of Publication: | 2015 |
| Language: | English |
| Physical Description: | 1 electronic resource (XI, 609 p. p.) |
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Electronic
| DOAB Directory of Open Access Books | Available |