Measuring quality : : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst.
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....
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| Superior document: | IFLA publications, 127 |
|---|---|
| VerfasserIn: | |
| : | |
| TeilnehmendeR: | |
| Place / Publishing House: | Munchen, Germany : : K.G. Saur,, 2007. |
| Year of Publication: | 2007 |
| Edition: | 2nd rev. ed. |
| Language: | English |
| Series: | IFLA publications ;
127. |
| Physical Description: | 1 online resource (269 pages) :; illustrations |
| Notes: | Description based upon print version of record. |
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| 100 | 1 | |a Poll, Roswitha. | |
| 245 | 1 | 0 | |a Measuring quality : |b performance measurement in libraries / |c Roswitha Poll, Peter te Boekhorst. |
| 250 | |a 2nd rev. ed. | ||
| 260 | |a München : |b K.G. Saur, |c 2007. | ||
| 264 | 1 | |a Munchen, Germany : |b K.G. Saur, |c 2007. | |
| 300 | |a 1 online resource (269 pages) : |b illustrations | ||
| 336 | |a text |b txt | ||
| 337 | |a computer |b c | ||
| 338 | |a online resource |b cr | ||
| 490 | 1 | |a IFLA publications, |x 0344-6891 ; |v 127 | |
| 500 | |a Description based upon print version of record. | ||
| 520 | |a The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library | ||
| 505 | 0 | 0 | |t Frontmatter -- |t CONTENTS -- |t PREFACE -- |t 1. The role of performance indicators in quality management -- |t 2. Indicators of impact or outcome -- |t 3. Overview of the indicators -- |t 4. Description of the indicators -- |t 5. List of indicators -- |t Backmatter |
| 540 | |a This eBook is made available Open Access. Unless otherwise specified individually in the content, the work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND) license: |u https://creativecommons.org/licenses/by-nc-nd/3.0 |u https://www.degruyter.com/dg/page/open-access-policy | ||
| 546 | |a In English. | ||
| 504 | |a Includes bibliographical references (p. 263-267). | ||
| 588 | |a Description based on print version record; resource not viewed. | ||
| 506 | 0 | |f Unrestricted online access |2 star | |
| 530 | |a Issued also in print. | ||
| 653 | |a Libraries | ||
| 650 | 0 | |a Academic libraries |x Evaluation. | |
| 650 | 0 | |a Public libraries |x Evaluation. | |
| 650 | 0 | |a Libraries |x Evaluation. | |
| 776 | |z 3-598-22033-2 | ||
| 700 | 1 | |a Boekhorst, Peter te, |d 1957- |e author. | |
| 830 | 0 | |a IFLA publications ; |v 127. | |
| 906 | |a BOOK | ||
| ADM | |b 2024-04-26 03:12:04 Europe/Vienna |f system |c marc21 |a 2012-02-26 01:41:03 Europe/Vienna |g false | ||
| AVE | |i DOAB Directory of Open Access Books |P DOAB Directory of Open Access Books |x https://eu02.alma.exlibrisgroup.com/view/uresolver/43ACC_OEAW/openurl?u.ignore_date_coverage=true&portfolio_pid=5338431480004498&Force_direct=true |Z 5338431480004498 |b Available |8 5338431480004498 | ||