Measuring quality : : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst.
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....
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| Superior document: | IFLA publications, 127 |
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| VerfasserIn: | |
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| TeilnehmendeR: | |
| Place / Publishing House: | Munchen, Germany : : K.G. Saur,, 2007. |
| Year of Publication: | 2007 |
| Edition: | 2nd rev. ed. |
| Language: | English |
| Series: | IFLA publications ;
127. |
| Physical Description: | 1 online resource (269 pages) :; illustrations |
| Notes: | Description based upon print version of record. |
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| DOAB Directory of Open Access Books | Available |