Service Design Capabilities / / by Nicola Morelli, Amalia de Götzen, Luca Simeone.
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers...
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| Superior document: | Springer Series in Design and Innovation, 10 |
|---|---|
| VerfasserIn: | |
| Place / Publishing House: | Cham : : Springer International Publishing :, Imprint: Springer,, 2021. |
| Year of Publication: | 2021 |
| Edition: | 1st ed. 2021. |
| Language: | English |
| Series: | Springer Series in Design and Innovation,
10 |
| Physical Description: | 1 online resource (xv, 89 pages) :; illustrations, charts; digital, PDF file(s). |
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Table of Contents:
- Introduction
- An approach to service design
- Core service design capabilities
- Designing for the level of service as interaction
- Designing for the level of ‘service as infrastructure
- Designing for the level of service as systemic institutions
- Navigating service design tools using the map of capabilities
- Beyond this book.