Service Design Capabilities / / by Nicola Morelli, Amalia de Götzen, Luca Simeone.

• Superior document: Springer Series in Design and Innovation, 10
• VerfasserIn: Morelli, Nicola,; de Götzen, Amalia,; Simeone, Luca,
• Place / Publishing House: Cham : : Springer International Publishing :, Imprint: Springer,, 2021.
• Year of Publication: 2021
• Edition: 1st ed. 2021.
• Language: English
• Series: Springer Series in Design and Innovation, 10
• Physical Description: 1 online resource (xv, 89 pages) :; illustrations, charts; digital, PDF file(s).
• Bibliography: Includes bibliographical references and index.
• ISBN: 3030562824
• ISSN: 2661-8192
• Access: Open Access
• Hierarchical level: Monograph
• Statement of Responsibility: by Nicola Morelli, Amalia de Götzen, Luca Simeone.

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.