Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí
The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in compan...
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| Year of Publication: | 2020 |
| Language: | Czech |
| Physical Description: | 1 electronic resource (126 p.) |
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(CKB)4100000012793594 (oapen)https://directory.doabooks.org/handle/20.500.12854/80521 (MiAaPQ)EBC6913577 (ceeol)ceeol1110132 (EXLCZ)994100000012793594 |
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Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge eng Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí Brno [Czech Republic] : Masarykova univerzita nakladatelství 2020 1 electronic resource (126 p.) text txt rdacontent computer c rdamedia online resource cr rdacarrier Czech The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in companies across industries in the Czech Republic. The publication offers a theoretical analysis of the basic relationships of the above factors and discusses them with the results of the analysis of primary data from companies. The purpose is to clarify to what extent connections assumed in the literature are reflected in the Czech environment and how much they influence the subjective and objective performance of companies. Both types of indicators were used in the construction of analytical models revealing that results based on them differ, and that models within the different indicators also differ. business performance customer satisfaction backflows quality innovation knowledge Business Economy / Management Micro-Economics Accounting - Business Administration Human Resources in Economy 80-210-9647-0 Klapalová, Alena author http://viaf.org/viaf/27150999734229872953 Suchánek, Petr, 1974- author http://viaf.org/viaf/84551049 Škapa, Radoslav, 1976- author http://viaf.org/viaf/84595162 Central and Eastern European Online Library |
| language |
Czech |
| format |
Kit |
| author |
Klapalová, Alena Suchánek, Petr, 1974- Škapa, Radoslav, 1976- |
| spellingShingle |
Klapalová, Alena Suchánek, Petr, 1974- Škapa, Radoslav, 1976- Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| author_facet |
Klapalová, Alena Suchánek, Petr, 1974- Škapa, Radoslav, 1976- Klapalová, Alena Suchánek, Petr, 1974- Škapa, Radoslav, 1976- Central and Eastern European Online Library |
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VerfasserIn VerfasserIn VerfasserIn |
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Klapalová, Alena Suchánek, Petr, 1974- Škapa, Radoslav, 1976- |
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TeilnehmendeR TeilnehmendeR TeilnehmendeR |
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Central and Eastern European Online Library |
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Klapalová, Alena |
| title |
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_full |
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_fullStr |
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_full_unstemmed |
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_auth |
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_new |
Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| title_sort |
výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí |
| publisher |
Masarykova univerzita nakladatelství |
| publishDate |
2020 |
| physical |
1 electronic resource (126 p.) |
| isbn |
80-210-9648-9 80-210-9647-0 |
| illustrated |
Not Illustrated |
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