Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí
The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in compan...
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| Year of Publication: | 2020 |
| Language: | Czech |
| Physical Description: | 1 electronic resource (126 p.) |
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