The future of service post-COVID-19 pandemic.

The future of service post-COVID-19 pandemic. / Volume 1, Rapid adoption of digital service technology / / editors, Jungwoo Lee, Spring H Han.

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This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a...

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TeilnehmendeR:
Lee, Jungwoo, 1968-.
Han, Spring H.
Place / Publishing House:Singapore : : Springer Singapore Pte. Limited,, 2021.
©2021.
Year of Publication:2021
Language:English
Series:ICT and evolution of work
Physical Description:1 online resource (xii, 225 pages) :; illustrations (chiefly color)
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(OCoLC)1240738978
(oapen)https://directory.doabooks.org/handle/20.500.12854/63747
(PPN)253856949
(EXLCZ)994100000011752019
collection bib_alma
record_format marc
spelling Lee, Jungwoo edt
The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / editors, Jungwoo Lee, Spring H Han.
Springer Nature 2021
Singapore : Springer Singapore Pte. Limited, 2021.
©2021.
1 online resource (xii, 225 pages) : illustrations (chiefly color)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
ICT and evolution of work
Introduction How the COVID-19 Pandemic is Reshaping the Education Service Rethinking Higher Education Post COVID-19Asian University Leader Perspectives Transformative Value Co-creation in Healthcare Services in the COVID-19 Era
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.-- Provided by publisher
Description based on publisher supplied metadata and other sources.
English
Kyoto University
Marketing.
Service industries Management.
Human Resource Management
Business and Management, general
Services
Innovation and Technology Management
COVID-19 Post-pandemic Service Industry
Service Management
Digital Transformation of the Service Sector
Changes in the Nature of Services in the East
Open access
Personnel & human resources management
Business & Management
Hospitality & service industries
Lee, Jungwoo, 1968-.
981-334-125-4
Han, Spring H.
language English
format eBook
author2 Lee, Jungwoo, 1968-.
Han, Spring H.
author_facet Lee, Jungwoo, 1968-.
Han, Spring H.
author2_variant j l jl
j l jl
s h h sh shh
author2_role TeilnehmendeR
TeilnehmendeR
author_sort Lee, Jungwoo, 1968-.
title The future of service post-COVID-19 pandemic.
spellingShingle The future of service post-COVID-19 pandemic.
ICT and evolution of work
Introduction How the COVID-19 Pandemic is Reshaping the Education Service Rethinking Higher Education Post COVID-19Asian University Leader Perspectives Transformative Value Co-creation in Healthcare Services in the COVID-19 Era
title_full The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / editors, Jungwoo Lee, Spring H Han.
title_fullStr The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / editors, Jungwoo Lee, Spring H Han.
title_full_unstemmed The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / editors, Jungwoo Lee, Spring H Han.
title_auth The future of service post-COVID-19 pandemic.
title_new The future of service post-COVID-19 pandemic.
title_sort the future of service post-covid-19 pandemic.
series ICT and evolution of work
series2 ICT and evolution of work
publisher Springer Nature
Springer Singapore Pte. Limited,
publishDate 2021
physical 1 online resource (xii, 225 pages) : illustrations (chiefly color)
contents Introduction How the COVID-19 Pandemic is Reshaping the Education Service Rethinking Higher Education Post COVID-19Asian University Leader Perspectives Transformative Value Co-creation in Healthcare Services in the COVID-19 Era
isbn 981-334-126-2
981-334-125-4
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF4999
callnumber-sort HF 44999.2 46182
illustrated Illustrated
oclc_num 1240738978
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