The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services : : Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 / / ed. by Sueli Mara Soares Pinto Ferreira, Réjean Savard.

For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and...

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Bibliographic Details
Superior document:Title is part of eBook package: De Gruyter DGBA Backlist Complete English Language 2000-2014 PART1
MitwirkendeR:
HerausgeberIn:
Place / Publishing House:Berlin ;, Boston : : K. G. Saur, , [2006]
©2005
Year of Publication:2006
Language:English
Series:IFLA Publications , 117
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Physical Description:1 online resource (385 p.)
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