Total Quality Management in Information Services / / Guy St. Clair.
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| Superior document: | Title is part of eBook package: De Gruyter DGBA Library Information Science 1990 - 1999 |
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| VerfasserIn: | |
| Place / Publishing House: | Berlin ;, Boston : : K. G. Saur, , [2012] ©1997 |
| Year of Publication: | 2012 |
| Edition: | Reprint 2012 |
| Language: | English |
| Series: | Information Services Management Series
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| Online Access: | |
| Physical Description: | 1 online resource (261 p.) |
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Table of Contents:
- Frontmatter
- The author
- Introduction to the series
- Contents
- Foreword
- Introduction: ‘Total quality management means quality service’
- Part 1 Quality and Information Services
- Part 2 TQM – the Critical Components for Information Services
- Part 3 Bringing quality management to information services
- Selected bibliography
- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria
- Index